joycerichardson
map-marker Killeen, Texas

My dog die from shock distemper shot

My dog name was Shorty. She was five weeks old when she went for her checkup at Banfield in Waco,Texas. She was given a distemper shot plus Benadryl. Two days later she went into shock. I took her to the Hospital . Doctor stated her sugar level was low. Again she got sick on Wednesday,took her to another doctor. Doctor stated the same thing. My dog was fine before she receive this shot. The last doctor gave my dog antibiotic, Nulti-Cal, and a vitamin supplement. She also was on Albin, Please call me at 254-339-****. Very upset and sad.
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Loss:
$600
7 comments
Guest

Like these guys have said a vax reaction will happen almost imeediately and 99% never happen after 24 hours. Another thing is low blood sugar is not caused by vaccine reactions. this was something that could not be stopped unfortunately.

sunnydelight

So first thing, a vaccine reaction will take place immediately to 2 hours after the vaccination is given not two days afterwards. Your puppy probebly had a low blood sugar level because it was small and did not get a proper meal. Their blood sugar level can go very low very fast on the small guys.

Guest

Sorry for your loss, but many toy breed puppies die from low blood sugar. It has little to do with the vaccination, as shock or reactions don't occur that long after getting the immunization.

Lastly, 5 weeks is way too young to take a toy puppy from its mother. I'd talk to the breeder about that.

Guest

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Guest

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joycerichardson

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View more comments (6)
Gina r Ovq
map-marker New York, New York

Banfield Plays Games!

When people go to Petco with their puppies for the "luv my pet" shots here on Staten Island. The vet doing the shots always tells them "the shot record is no good, we must do all the shots all over again." My doctor said "it is a old trick to make you get all the shots." This has been going on for years on Staten Island. I know the vets only get paid 20% of each bill so they want to make money but please have mercy on people. This is not fair "who can afford to own a dog?"
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3 comments
Guest

first off, Banfields are inside of PetSmart, not Petco. Second, banfield doesn't do "luv my pet" clinics.

The closest thing they did do where vaccine clinics and those stopped about a year ago. So if you are trully at a Petco for their "luv my pet" clinic which they have, you have mixed up your clinics.

Guest

I moved to another county and here is what happened--My dog became lost and teh tag was on my pet, so the person who found her called banfield. They had lost all traces of my dog and her affiliation to me, so they had to go to a corporate line in order to just find out she belonged to me....My neighbor is having problems with them in a class action lawsuit

Gina r Ovq

:x

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Anonymous
map-marker Phoenix, Arizona

Recent Vet Visit @ Banfield

I have been bringing my pets to Banfield for the last 10 years. I used to feel that my pets received quality care at a resonable price but in the last couple of years it seems all they care about is making more money. Here's my complaint. Recently I took my Chihuahua to the vet because she was constipated and in pain. They recommended x-rays, blood work and a urine testing, etc. Originally they wanted over $600 to diagnose what I already knew. Eventually they removed some of the tests but my bill was still almost $500. They sent me home with medicine which was 2 days ago. She still has not had a bowel movement and is still in pain. I guess what upsets me most is they made me feel that if they didn't do the expensive tests they couldn't diagnose and treat her. Whatever happened to starting simple? It was apparent that she was constipated so why didn't they charge me the office visit and send me home with the meds to see if they worked, if not then have me bring her back to do the expensive tests? Bottom line is I feel that Banfield plays on the emotions of the pet owner making them believe they have no choice if they want to help their loved one.
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1 comment
Guest

Does your vet have magic hands? (s)he needs those diagnostics to determine the exact cause of the constipation because in all likelihood, your vet does *not* have a crystal ball up their sleeve.

There's more than one reason for constipation.

Give the wrong medication and your pet's intestines could rupture. Then you are out $1500 for a surgery to repair that.

Anonymous
map-marker Long Beach, California

Ran unneccesary tests

After my pet was treated at Banfield for high fever, I had to take her somewhere else so that she could remain on an IV for the night to try and break the fever. The vet at Banfield recommended VCA and told us that she should only need to be monitored for the night as Banfield had run all tests. The vet at Banfield gave us all test results to take with us to VCA. Banfield's bill was over $600. When we got to VCA they were very professional and we were told that they would monitor for the night and would call us in the morning and let us know either way of any changes. In the morning we called them and were told the temp was now normal and the vet would call us. The vet at VCA called us and said that she was concerned because the cat was not eating. We came down with her favorite food and she ate readily. The vet said that they would release her. It would take 30-60 minutes, so we left and went to breakfast. When we returned, we got the pet, and then the shock of our life. The total bill was over $1200, and even included a telephone call to poison call by the vet. That charge alone was $120 dollars. Also it was about anti-freeze, which were we told she had not ingested or she would have had kidney failure, which she did not. Also, they ran a test for anti-freeze which came back negative, and that was $75. VCA has not heard the last from me and will be spoken to on Monday. I also will let the Banfield vet know not to recommend VCA to anyone else. What a rip-off and they pray on the concerns of pet owners with sick pets.
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abranca
map-marker Forked River, New Jersey

Banfield Pet Hospital is a predator in disguise

We recently took ownership of a pet from a family member. The dog has been a patient of Banfield for over four years and has a current wellness program with them.

We wanted to be sure that Lucy was a good fit so we waited a month before attempting to transfer her into our name and assume the policy. When we went to the Moorestown, NJ location to have her transferred we were shocked when we were told that we would have to sign her up as a new patient and pay a new patient membership fee of $69.95 while she was currently covered in an account in good standing. They went on to explain that was the only way they could update the information, take the previous owner off the account and name us Lucy's owner. What they failed to explain is the crime of a predatory nature.

We paid a total of $166.21 on 06/26/2110 to affect this change and purchased heartworm and tick prevention medication. I received a call last night from the same family member that we adopted the dog from and was informed that Banfield debited her account for $23.95, the same amount we are paying. Thinking this was a clerical error; I called the local Banfield clinic and was told that the previous owner was responsible for cancelling the old premium which they failed to disclose to us when we opened our account. When she called Banfield corporate today she was informed that her agreement was binding and she was responsible to pay the monthly fee until the contract expires in November.

I called corporate to explain that we were now paying the premium for the SAME patient and I was told that their policy is to collect for the full contract amount regardless of duplicate premiums. Now, I have to refund my relative the same amount I'm paying for the dog's coverage. When I asked if my dog was receiving twice the coverage they said no. When I asked if the transfer which I was charged $69.00 for had increased Banfield's operating expense they said no.

Finally, when I asked the corporate representative if they were in my shoes how would they feel; The reply was, a cold, I can't answer that question because it's not my pet. This is an absolute crime. They did not lose a client but now they are trying to collect twice for the same coverage on a single animal. I'm out of room or I'd explain my sales issue.

Bottom line is that this company has either lost focus on customer service and doing the sensible right thing but more likely is a sales organization that is driven by greed and revenue with a corporate policy that screws their clients with no regard to ethics, moral or decorum. Their tactics of disclosure are at best invisible as they defer to small print in their terms and conditions and even twist those words to a point of distortion that is unrecognizable to the consumer eye. This organization is dirty, underhanded and feeds off fear and love of pets to upsell unsuspecting customers who assume that they are legitimate because they are partnered with a large national chain like Pet Smart. The aforementioned company should change its name to Pet DUMB because there is no long term strategy of survival when you sleep with a predator like Banfield.

If you are smarter than me and performing your due diligence, do yourself a favor and check their rating history with the Better Business Bureau @ http://www.bbb.org/oregon/business-reviews/animal-hospitals/banfield-the-pet-hospital-in-portland-or-7800**** . They are not an accredited member and can't be because they fall well below the BBB's minimal standard requirements because of their history and practice.

I'm not an attorney but if I were, I would rally to create a class action complaint against this entity that, in my opinion, is at par with Michael Vick.

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11 comments
Guest

Does anyone know of a another company that has a similar plan that is honest?

We have a new puppy & I am afraid to start a plan with banfield; our previous plan we canceled & when I called to enroll our new puppy they told me I had to speak to collections because I had an outstanding balance. go figure

Guest

I am very disappointed with Banfield. I took my cat in because her eye seemed abnormal.

Two doctors examined her and could not come to a conclusion as to what was wrong with her eye. They recommended I go see a specialist. I took her to another vet, and they immediately saw that she was blind in that eye. If two Banfield vets can't see something that obvious, what else are they missing to see???

Scarily incompetent. Never went back after that.

Guest

The problems are out of control with Banfield. Animals are being treated and used as a cooperate product, screwing the owners by playing on emotion and our caring concern for our pets.

This article stated it’s point perfectly and I truly hope others do not take these complaints lightly.

Return to your “non-cooperate” owned vet before irreversible damage is done to your credit history or pet. When convince and cooperation are linked in the case of Banfield, the convince defiantly comes in way over charged.

Banfield P

K.B.,

We read your questions again and want to take the opportunity to provide some information we hope is helpful. Please see the answers to each of your questions below.

1. Banfield supervisors are, in fact, trained to help call center representatives work with clients to address and resolve their concerns. In order to be most helpful, a supervisor may first need to research the issue and review the situation and/or medical records prior to responding to the client. Supervisors may not always be available to take immediate calls if they are assisting other clients or associates, but our goal is always to respond as quickly as possible to help resolve any client issues.

2. Wellness Plans can be canceled at any time, for any reason. However, there may be costs associated with canceling a Wellness Plan. Sometimes we owe the client money, and sometimes the client owes us money for unpaid services. When a plan is canceled, we simply ask that the client pay for the services already used at full retail cost, or the remainder of the monthly payments, whichever is less. In other words, customers who do cancel are not asked to pay for services that they do not use. In the event that a client fails to pay a monthly payment within 85 days of its due date, the agreement states that we have the option to immediately cancel their Wellness Plan, discontinue plan services and collect on any remaining payments.

3. Due to recent changes in banking laws, and depending on a client’s personal banking circumstances, the automatic debit function may not occur on a scheduled date. When this occurs, the client’s financial institution may or may not share this information with our Wellness Plan team. Under no circumstances do we ever stop a client payment for any reason. We always want to ensure that our clients are financially up-to-date and able to use all services included on their plans.”

Guest

Dear Banfield,

I worked there briefly in your WPR department and I have a few questions:

1: If you are a company dedicated to the quality of your services why do your supervisors refuse to speak with concerned customers? I have worked in (reputable) call centers for many years, and yours is the only one where it was a policy for supervisors to NOT get directly on the phone to handle escalated calls. Is it because you KNOW you are scamming people? That’s the only reason that seems to make sense to me….

2: How is it ethical at all that if a Wellness Plan is cancelled for non payment and the value of the services used is LESS than the total cost of the WP that client is still sent to collections for the total cost of the Wellness Plan PLUS collection fees if they are applicable in the client’s state? And don’t give me some mumbo jumbo about how if “no or little services are used” the plan cancels at $0, this was true for plans where maybe $15 dollars in services had been used but if they used any more than this they were most likely going to IC Systems.

3: Sometimes the auto bill pay stops for NO REASON!!! In your own systems the reason given why a payment was not drafted would literally be blank! this was true at least 25% of the time. It is laughable to believe that your seniro management is unaware of this. Either you are letting this happen because it is more profitable for you to do so or you are completely incompetent: which is it?

Some info for consumers: A hefty portion of corporate Banfield’s profits are from these Wellness Plans. I worked in the collections department with approximately 30 other people. Our collections goals were on average $32,000/individually. This makes nearly one million dollars a month that just our small team collected in revenue for this company. I am not joking when I tell you that these people are ALL ABOUT MONEY. I truly mean it when I say that Banfield is the most greedy and unprofessional enviroment that I have ever worked in. It goes far beyond your everyday ugliness of general business (everyone needs to make a buck to live, right? Business in any company is hardly pretty in all it’s practices all the time). Banfield, however, really doesn’t have much of any type of saving grace in it’s mission at it’s corporate level.

Banfield P

@Andrew Y.,

We read your story here and want to discuss your experience. Please feel free to call us on our customer advocacy line: 1-877-500-2288.

Guest

My wife signed my two cats up for the upgraded wellness plan at the McKinney, Texas location. She was told the upgraded plan includes teeth cleaning.

We took the two cats in for their shots then returned two weeks later to get their teeth cleaned. We were told they cannot clean the animals teeth because of a heart murmur. We told them that if they would not clean the cats teeth then we wanted the basic wellness plan and not the upgraded plan. The cats were returned to us with bandages on their legs.

One cat still had a needle in its leg which would have been used to knock it out during the teeth cleaning. Our cat bit and tore the bandage off at which time it began to bleed to death under our bed unbeknown to us. I found the cat under the bed in a pool of blood and immediately took it to banfield in Mckinney, Texas. The vet told me that it was a mistake to send any animal home with any bandages much less any medical device still attached.

After I cooled down the next day I called banfield to request that our contract to be downgraded to the basic plan. They told me they would investigate the incident. They will not downgrade the plan and they will not let us out of the contract. I called my banker and cut off the automatic payments.

Now they are sending me to a collections company for an entire years worth of service which they did not perform and in fact performed in a dangerous way. I do not want to do business with them and I refuse to pay for substandard service. Do not enter into any contracts with these crooks unless you have a good lawyer.

I hope they sue me for payment, I cant wait for the court hearing when I get to show the judge the medical device that was left in our pet and the pictures of the pools of blood under our bed which was caused by the staff at the Mckinney, Texas Banfield Pet Hospital. They can also explain to the judge that they did not perform any service on our cats but still expect payment.

Banfield P

It’s our mission to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concerns, and to help us improve our overall service, we would appreciate it if you would call us at 1-877-500-2288 to tell us what happened.

@talldrinkh2o We are very sorry to hear about the loss of your Pet. At Banfield we consider your Pet to be a part of our family, too.

Regarding your Optimum Wellness Plan payments, unlike insurance, our Wellness Plans are preventative services Pets need throughout the year, packaged together at a highly discounted price and with the convenience of a 12-month financing option. We hope you understand that you will only be paying for veterinary services your Pet has already received. For cancellation options please call us at 1-866-649-2716.

Guest

I couldn't agree more. Banfield is the worst!!!

They never have any clue about what is going on with my dog, not once have they diagnosed her properly AND everytime a member of their staff comes in the exam room - it adds another $100 to the bill!

Almost have to get the wellness plan so you don't walk out of there owing them hundreds of dollars. My advice is to go back to your local vet.

Vrinda Kpp

Agreed. They are greedy and immoral I had to pay for a dog that was not longer alive.

I just posted about it. They clearly do not have our pets well being in mind and do not value their customers.

They obviously know their service is subpar and must use predatory methods to keep clients. :(

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Emori Gdo
map-marker Houston, Texas

Banfield ruins my life

This place is a joke! I live in Houston, have been to THREE different Banfield locations, and they are all terrible. Their staff appear to be knowledgeable and kind at first, but then they will lie to you and treat you terribly, just to take more money. I have had a wellness plan for two years now, and it is my biggest regret. They jack up the prices, just so it looks like you 'saved' money with their plan. I spent over $500 today, just on xrays for my cat. PLEASE SAVE YOURSELF THE TROUBLE! I have WASTED over $4000 with them, and nothing was ever really done.
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3 comments
Banfield P

Kat2345,

We strive to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at 1-877-500-2288 to discuss what happened.

Guest

X-rays are very expensive. They aren't included on the Basic or Basic Plus plans. At any other veterinary clinic it would have cost the same price.

cindylu L

They are idiots, I had a bad experince too. Very bad.

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maxmill
map-marker Columbus, Ohio

Banfield is a rip-off

I bought my dog in b/c his allergies were acting up. He was fine just a little rash. In the last three weeks I have been to the vet 4 times. My dog is now really sick and has lost 15 pounds. I have paid over $750 and he has just gotten worse. They now have him on 16 pills a day plus sprays and eye drops. The funny part is I put aloe on his skin and it cleared up in two days. Don't let them rob you and make your best friend deathly sick. Theses people are CROOKS!
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Loss:
$750
Matthew Ows
map-marker Livingston, New Jersey

Banfield Pet Hospital - Avoid At All "Costs"

I found a coupon online on PetSmart's website for a free checkup and exam at a Banfield Pet Hospital so I thought I'd give them a try with one of my three cats, a less than two year old female who was almost due for her annual exam. My wife made the appointment and while doing so made mention of the coupon we wanted to use to the employee that she spoke with. I arrived for the appointment and showed the coupon to the veterinary assistant before she took down the initial information about my cat. Now I will be honest here as I was with the veterinary assistant; my cat is very docile at home but she is rather psycho with others - hissing, scratching and biting is common.

I was assured by the technician that they could handle her without a problem and could even trim her nails, for a fee of course, while she was in for the exam. I agreed to the nail trimming however I was then told there would also be a $16.95 "additional restraint fee" (???). O.K., so I agreed to pay the fee (although it seems a bit ridiculous) as I didn't really expect to get out the door for free and I really wanted to get her the checkup and the nail trimming. The technician then strongly suggested I do a round of vaccinations that this cat isn't due for on one until late August, and on the other in September, so I declined. She was a little pushy about it but I politely declined and advised her that I'd want to check with my wife first and would return at another time to do so.

The technician then picked up my cat's carrier and takes her into a back room and as the door closes behind her I realized that this facility treats animals out of sight and away from the owners view. I don't know why this is as I have made over a dozen and a half trips to different veterinarians with various pets throughout the years and have never once seen this. While waiting for my cat I was feeling a bit pressured with regard to the vaccinations so between that and the mystery treatment scenario I had just about made up my mind that this first visit was also going to be my last.

Just a few minutes after she left the technician left the room only to return to suggest the vaccines again saying that they had just started trying to get my cat out of the carrier and that based on her temperament it would be easier on everyone to get them done all at once. I declined, again, only to have the technician leave the room and return to suggest them again. I declined for the last time and then while I sat in the waiting room and they had apparently gotten her out of the carrier, I could hear someone, I assume the veterinarian, struggling with my kitty and sounding very frustrated and impatient. I overheard this person say "this is ridiculous, and he's not even doing the vaccinations", and after about a minute of hearing them struggle with my cat this person exclaimed "I'm done".

The technician then returned to the waiting room a few minutes later with my cat to tell me that they weren't able to do anything, not the examination, not the nail trimming, nothing. I said O.K. and asked what they suggest I do. The technician stated that the veterinarian was writing up an estimate for me to have her come back and be sedated to be examined and to perform the nail trimming. At this point, after they have given up the technician informed me that the coupon I had was not valid as they are not "part of the chain" and that I'd be expected to pay $56.90 for the visit; $39.95 for the exam and $16.95 for the "additional restraint fee." I told the technician I disagreed and that I'd like to see this mystery veterinarian. As aggravated as I was I kept my cool and heard the veterinarian out on how she proposed to treat my cat should we return. The explanation came down to $425 worth of services which is absolutely ludicrous, even for an aggressive cat such as mine. I knew this was not happening so I asked what the cost for today's visit was and was told the same amount.

I questioned why this was and was told it was because the coupon could not be accepted and that she had already contacted the owner and confirmed this. I stood my ground and just flat out said I was unwilling to pay for a free exam that they didn't even perform. The veterinarian left the room and came back with a story about how she'd instead charge me just a $19.95 "service charge" for the visit and explain it to the owner later. Let's just say my best recommendation to anyone reading this who was considering visiting this or any other Banfield Pet Hospital would be to rethink that and steer clear of this place. While my experience may be limited to this location, something tells me based on the sense I got from this place that they are to veterinary care what McDonalds is to gourmet food. Find yourself a good local veterinarian who loves pets and isn't only concerned with making money.

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1 comment
Guest

8 years later, different location (Connecticut), nothing has changed with Banfield. I used to bring my cat in for nail trims, until they told me that they would charge a restraint fee on top of a nail trim fee.

The only reason I went there was the convenience of them being open Sunday. Now, I make a nail trim appointment with my own vet, and get nails done for $2 less, with no restraint fees, despite my vet needing 3 techs to control him.

Christie Hcv
map-marker Newport Beach, California

Unqualified Vets/trainies cost my pet her life

If anyone has a pet that requires medical attension, stay clear of Banfield. Their in business for money, not for you pets wellness that they promote with hidden dollar signs. Thats all their after and guess what they,ll have you coming back again with your check book. They have their hand out for the money before you get any kind of service. Dont expect to see the same Dr if thats what they call unqualified trainies more than once and they even charge you for a return visit that they could,nt help in the first place. Their unqualified personel cost my little pet her life.
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2 comments
Guest

Bad mouthing is your term, but DUH, Pissed off consumer is from unhappy folks.......If you dont like this site, get off

Guest

Wow! Are there any more details about this incident?

It sounds like you are very angry about the situation, but are unwilling to provide details.

I've been taking my pets to Banfield for quite a few years and have received nothing but superb service.

In fact, our cat had a mass on her thigh removed by a Banfield DVM. Turns out, it was cancer, and early detection and regular wellness checkups from Banfield allowed us to catch it early.

I'm sorry for the loss of your pet, but bad mouthing a company without facts is very immature

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Jakhari Cax
map-marker Gainesville, Florida

Banfield-$ is the only thing that matters

I recently went to Banfield under a plan and got my pet neutered. when I came back in the week time period they told me to, a nurse took a quick look at my pet and said the sutures were fine. After having to take time off from work and drive the 40 mintues to get there in traffic I was asked why wasn't I able to see a doctor or go in a room. and they said they were just trying to get me seen faster. I was furious and overheard them talking to one another that if they checked me in then their APC would of gone down and would of hurt their hospital team. It was frustating to know all they care about was their money. As well as when I go there other times they recommend several shampoos and pointless things that I don't need to jack up the bill. I was so fruststed I cancelled my wellness plan but get calls all the time saying I missed an appt even though I never made one. LAst the employees are rude and dont care about your pet at all as I continuuouslly had to wait over 2 housr every visit just for shots!
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3 comments
Guest

The last two times I had sutures removed (at the dentist and at my GP), I never saw my doctor. I didn't get my vitals taken. Didn't ask to speak with the doctor/dentist either.

Did you?

The point is, removing sutures doesn't require a vet's attention. A nurse can do that, a vet can take a peek and be done. If you specifically need to speak with the doctor then tell the front desk that. Also... most Banfield's are open 7 days a week to 7pm. You probably didn't have to *** work for a suture recheck.

sunnydelight

Which Banfield was this at?

Guest

unfortunately, you are 100% correct. The comment about the APC is very true, and the staff and DVM's are all too concerned about this number.

If they "checked u in" that would be a zero (no charge for a suture removal). A zero destroys an average, its basic math...

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zaboo
map-marker Newark, New Jersey

Kept the cat with bone cancer without proper examination and painkillers

I brought a stray cat at Banfield, State Route 35, NJ. Dr. Curro didn't examine her properly and she gave her a "convenia injection" for an eye infection. I was trying to find her a home, so I paid for the rabies vaccine, the feline FIV test... In the papers, other than the eye infection, she was in "an excellent condition". After 5 days in a row without at least a painkiller, the cat started to bleed through the nose so another doctor got scared and really examined her. Bone cancer! I wanted her released from the hospital and they wanted me to pay for an xray I didn't authorized! Stay away from this "hospital" cause you'll regret otherwise!
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4 comments
Guest

@ha ha ha This arrogant attitude doesn't make you smarter; it's just an illusion - yours! You're not smarter just because you said so...

it takes a lot more for this!

I wish you to get through the same pain and to be treated by (someone like) dr. Curro!

Guest

This is amusing.

If there are no signs of a pet having an illness, how would a doctor know something was wrong? The 2nd visit, there was a reason to do a more thorough exam, the cat's nose was bleeding! Any DVM has to run the proper diagnostics in order to diagnose any sort of cancer. They can't just look at it and make a diagnosis...

It's funny you even think a Dr can do that...

Guest

FIRST OF ALL: How come you already know that I'm a woman? And why they only examined her properly and decided for Xray AFTER FIVE DAYS when she started to bleed???

You know what?

I don't trust ppl like you who find poor excuses for someone who should have done his/her JOB!! Don't bother to answer, I don't need your pathetic thoughts!

Guest

FIRST OF ALL, there is no way ANY DVM can dianose "bone cancer" from an examination. There is a good chance of doing so from an Xray but Ma'am that costs money.

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mberry B
map-marker Fayetteville, North Carolina

They told me they were too busy to see my dying dog.

I had taken my English Bulldog to Petsmart to purchase dog food. After I got home(10mins) she began to breathe heavily and I noticed her tongue and gums were blue. I called my regular vet and got a message saying he was on vacation. I headed back to Petsmart where there was a Banfield Pet Hospital. I called them when I was about 5 minutes away.

I spoke first to Elaine and I told her my dog was having a hard time breathing,her tongue and lips were blue. She asked if my dog had ever been there before. I told her no, but one of my other pets has seen a specialist there and our cat is a regular patient there (I even have insurance on my daughter's cat). Elaine put me on hold. A few minutes later another employee got on the phone and said "Can I help you?" I again told this employee my dog was having a hard time breathing, her tongue and gums were blue. She too asked me if my pet had ever been there before. Again I told her the same thing I told Elaine. I then was told they were really busy, they had two walk ins and I would get faster service if I took my dog to the Emergency Vet Center 15 minutes away.

On my way to the Emergency Vet Center my dog died. She was dead when I got to the Emergency Vet Center, yet the staff at the Emergency Vet Center rushed to meet me in the parking lot and tried to resuscitate her. Unfortunately they were unsuccessful. I do not know if my precious pet could have been saved if Banfield had not turned me away. I guess I will never know. My family is devastated and can't believe a place that is supposed to help pets would also help contribute to a pet's untimely death.

Melissa Berry Hickory NC

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14 comments
Guest

If you had a heart attack, would you go to your GPs office? Or an emergency room? I don't know why it's so hard for people to relate this to animals.

Guest

Makes me SICK! There are way too many vets in the business

for money and selfishly overbook and make their decisions

based on their own narcissistic priorities. REPORT THESE VETS TO YOUR MEDICAL BOARDS but since they hardly do anything

put your complaints online at Yelp, PissedOff, RippedOff and make sure they keep your complaint posted so the world can learn about the many many vets that should not be in business!!

Guest

To all those people that are talking about "Why were you on the phone you should have just gone in." What!!! I work now (and have for many years) for a vet.

I would think that this lady would like to give the vets time to set up for the emergency. Such as get the oxygen equipment set up, have some people available to help her upon arrival! However, I do agree with both sides, Banfield isn't an ER, they may not have the skills, staff, or equipment needed. But then again they should have stated those reasons.

I have not heard many good things about Banfield, but you never know... At all the vets I gave worked for you never EVER turn away even a slightly sick animal.

Anyway, don't go after this woman, I would do the same thing be it for my pets or my kids.

Guest

a veterinarian should NEVER say no to a clear emergency. NEVER.

In the state where i live, a veterinarian is legally REQUIRED to see an emergency (EVEN if the owner has NO $).

Besides, didn't these vets take an oath?... Sad, very sad.

Guest

Banfield employees ask if you've been there before in order to know whether you have been in the system, ie whether they can find your information or not. All employees would typically ask this, or your name, in order to find your information and record...only, what would be the point of that if your pet is already very ill?

Banfield has a policy to see sick and injured pets IMMEDIATELY. If you had gone in, you would have been taken care of.

When they told you a close EMERGENCY CARE LOCATION, they were being fair...the walk-ins may have been involving sick/injured pets as well. You didn't think about that, did you?

kristina Tvb

Get them ash! If u knew ur pet was haveing trouble breathing why would u even call in?

Why not just take your pet in their? I know if that was my pet I would just walk in! See *** people like u should not have pets!

I hate *** people who blam others I bet ur dog had this issue for more the a day and u just got up one day and said humm theirs something wrong here uhhhh I'm going to call banfield and see if they can see my dying dog ohhh I have no money to pay hummmm if you don't have the money yes no care just like if u where to walk in a clinc for u or ur kid u can't just say I don't have the money.....everything has a price I don't care if ur dog is on its death bed u have to pay!!! So shut the *** up and deal with it

Guest

I am so sorry about your dog!

Please don't pay attention to any idiots posting her (talking to you "you are to blame").

Melissa clearly says she was 5 minutes away and was trying to call while en route. READ YOU ***.

Guest

As I had posted on the other website, no I do not work at or for Banfield. I have worked for several vets offices before who have to deal with people like you all the time.

People who are only out to find someone to blame. It's a shame you call yourself a Christian.

Guest

Once again "you are to blame -89" you sound like you work there or you work for Banfield. All your doing is trying to start a smear campaign so that other people wont take they're pets somewhere else as well.

We expected this when I made the decision to go public with it. If you will look in the phone book it CLEARLY states that its hours dont begin UNTIL 12:00 noon. We HAVE NEVER had to deal with the emergency clinic before because we have NEVER had an emergency. Our upkeep on our animals are impecable and I CHALLENGE ANYONE to dispute that.

For the record- my wife DID NOT leave Bailey in the car while she went into petSmart. One of the main reason she took our pair of Bulldogs there was to take them INSIDE with her to shop. If petSmart has video servalence I GUARUNTEE you that it would show her and BOTH Bulldogs walk through the door and walking around the store. We NEVER said that we directly blame Banfield for her death.

We do on the other hand blame them for the refusal to see an emergency situation animal who WAS told that said animal was in the parking lot on the premises of the business. My wife went by her instinct when told that even if the animal would be seen by them that she "would have to wait" and hit the gas to find somewhere else that would see a dying animal RIGHT THEN. You can say all you want about "well I would have done this or that". You ONLY speak for yourself and no one else.

Your opinion to me doesnt mean squat. You can sling mud all you wish but it doesnt change the facts or unbreak my family's hearts. And let it be known that I called Banfield out on this NOT my wife. So now you can throw down your self righteous banner and go pick up another cause and try to find some dignity in your heart.

As for "Ash", I know full well about Banfields capabilities for I have dealt with them on Major surgery issues. Just a few months ago My male French Bulldog had DOUBLE knee surgery there by one of the BEST veterinary/surgeons I HAVE EVER met. I would highly recommend him to ANY person who's animal needed surgery. Dr.

Dunning that Banfield contracts for them is the ONLY reason my beloved frenchie is able to walk again. God bless him and I will forever be grateful for that.One of the reasons I told my wife to go there is because of TRUST that was built over a period of time. That facility and the people who work there know me and my wife because we have been through they're door several times. And once again I will say that for another reason I sent her there because they are closer to our home.

My goal in this was to bring this situation to light and let the public form they're on opinion. I would gladly trade anything of mine to turn the clock back to avoid what happenend and get to hug and pet Bailey once again every day like we did. Now all we have left is memories and an urn with her ashes sitting on our mantle. She was NOT just a dog to us she was a PART OF OUR FAMILY.

I would just as soon save her life instead of some humans I know.

She was sweet, kind ,loving with absolute pure heartedness unmatched by any animal I have EVER had the honor to meet and be a part of they're lives. To NOT say something on her behalf would have been a dishonor and injustice to her memory.

Guest

I am sure that there is more than one emergency clinic in your town... some are open 24/7 and some are open only during "after hours" which would be nights and weekends...

A receptionist only knows how to be a receptionist and they don't know how to treat your dog... Banfield is not an emergency clinic/hospital. They do take care of some emergencies but I am sure that if it is something they can't handle they have to help owners find someone who can help ( i.e. - emergency vet).

And from what I know, Banfield hospitals aren't exactly big hospitals either. They only have a few exams rooms and a small back area where they take care of the pets and do some surgeries like spays and neuters. Last but not least: accidents happen... it isn't exactly anyone's fault...

especially not banfield fault since they didn't even see your pet, they only tried to push you to get help from vets that would be better at accessing your pets situaiton.

I am sorry for the loss of your pet though!

That is always a hard thing to deal with!

Ash

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Anonymous
map-marker Cardiff By The Sea, California

Benfiled Hospital Poor Service

I am writing to express my strong concern and deep disappointment with your deteriorating quality of service. I have been a long time customer and have noticed progressively substandard service and turnover of incompetent doctors. My most recent experience today ended up with rude and obnoxious doctor who kept talking over me in defense of her poorly trained receptionist who misled me that Bella (my dog) was due for comprehensive exam today based upon which I decided to have her anal glands expressed. Irrespective of the fact that this service is out of pocket cost, I was misled and made my decision to have the service provided now vs. in 2 months when her comprehensive exam was due. Rather than getting the proper apologies I got lectured that I would have paid either way. On the top of that I had asked the doctor to report to me prior to Bella dental cleaning the status and size of her lump in order for me to make a decision whether or not to remove it now or wait. In stead I did not get a call from her and had the conversation after the fact. Obviously she is a person who is incompetent and doesn't care about my pet. At the end, she informed me that I can pick up my pet in 3 hours after she has gone through the procedure because in her words it was unsafe to release her earlier! Now, I have gone and had this procedure done in the past and no one has ever delayed the release of my pet by 3 hours! She is being highly disrespectful, spiteful and dis-concerned about my pet wellbeing. I am prepared to take every possible action afforded to me by legal means to disband this individual from practicing vet healthcare! I am simply outraged!
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Loss:
$100
1 comment
sunnydelight

Which Banfield was this at?

Anmelia M
map-marker Phoenix, Arizona

I can't get over the loss of my favorite pet Bella, Banfield Hospital should have helped me, My pets

My pet is dead becaus they withheld service's that needed to be done to get her well. The knew of my money issues when they took on this case. I trusted them eith my heart Bella, and now she is dead, I can't get over it. They kept telling me she would get better it was only a matter of tSime ime, What a fool I was to trust them! Amelia Shewchuk 480-969-**** I still have the mom and dad and the mom is very depressed over the loss of Her baby Bella, they were very close. One vet said she wasn;t suffering But she was, they wouldn't even give me any thing for comfort for her she suffered for about 25 day's and then died in my arm's.
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35 comments
Guest

woof, woof, oh quit crying, and let me rest in pease, it is your fault that i died not quit pesterin everyone online and let me rest in peace, wolf wolf. your favorie dog Bellabambina

Guest

so you created another letter because to end the way way to end it.

Guest

Yhis "War" has ended! I will say no more!

Guest

so i see you read my wal-mart complains. well that neighbor was mean and gino and nathen helped with the rat poison incident, that is one of the reasons I was in the court system for animal cruelty.

Guest

I read the part about Kevin being in Juvenile court system. Does not surprise me and he used Zachary and Harold to be asked to prove this point.

However you are right Zachary was polite and I apologize for my last comment. Not all 12 year old boys are sick jerks. Harold, if a 12 year old boy is going to post such horrible comments then people will call him sick and psycho. It's just a dog, well perhaps a dog is not worthy to you but to this person the dog meant the world.

Also Kevin after reading other replies from you about poisoning a neighbor's dog because you were angry at him it is no surprise that you are in the Juvenile court system. Keep this up and they will lock you up in Juvenile Hall or adult prison. Even at 12 you can be tried as an adult.

There were cases of 11 year old killer's who were tried and sentenced as adults. harold, Kevin and Zachary obviously know each other though.

Guest

I read the part about Kevin being in Juvenile court system. Does not surprise me and he used Zachary and Harold to be asked to prove this point.

However you are right Zachary was polite and I apologize for my last comment. Not all 12 year old boys are sick jerks. Harold, if a 12 year old boy is going to post such horrible comments then people will call him sick and psycho. It's just a dog, well perhaps a dog is not worthy to you but to this person the dog meant the world.

Also Kevin after reading other replies from you about poisoning a neighbor's dog because you were angry at him it is no surprise that you are in the Juvenile court system. Keep this up and they will lock you up in Juvenile Hall or adult prison. Even at 12 you can be tried as an adult.

There were cases of 11 year old killer's who were tried and sentenced as adults. harold, Kevin and Zachary obviously know each other though.

Guest

So far I have not seen bad behavior from Zachary on this site. Unless you are talking about him calling Kevin a sick freak which he basically is.

Don't put them all in the same category just because they are all the same age. Zachary's comment was not cruel and malicious like Kevin and Harold's was.

Guest

This goes to Kevin, Zachary, and Harold. Need to leave this lady alone. She has suffered enough already.

Guest

you is 75 years old OP and talking to a 12 year old like that. Shame on you.

Both Kevin and I ate dog so did our friend gino, and it tasted like chicken. if you are ever low on food like kevin said eat your dog.

Guest

you is 75 years old OP and talking to a 12 year old like that. Shame on you.

Both Kevin and I ate dog so did our friend gino, and it tasted like chicken. if you are ever low on food like kevin said eat your dog.

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Mike G Slg
map-marker Savannah, Georgia

Banfield Pet Hospital-Relax

So I spent an hour at Banfield the other day and had to listen the people discuss their displeasure with the length of time they spent waiting for service. Like going to my personal doctor I always plan on spending an hour or so waiting to be seen and then in the exam room with very limited patient care. I asked the one fellow who had only been waiting for 25 minutes what the problem was, he informed me that he just wanted *** shots for his dog and why did he have to wait. He then told me about this website, which he was going to post on later. I had to think to my self that he had enough time to post a rude comment over something that he had control over and that wasn't wasting his time. I descided that I was going comment on the wonderful service that I recieved from Dr. Michelle Tramell and her nurses. I didn't have an appointment but didn't have any other time this week to bring dog in for what seemed to be a serious issue. I just called up and 25 minutes later I was at the hospital, fortunatly for my old boy it wasn't as serious as I thought it might be. One of the other ladies told me she drives an hour to see Dr. Tramell and has been since Petsmart opened, she didn't know why they changed their name but she loves Dr. Tramell and staff and so do Barley and I. Keep up the great work and service no matter what these other people say. Lexus Man
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1 comment
Guest

Is he even old enough to use website? He wants shots for his dog, and does not want to wait for the people who came before him.

I can't wait till this child writes on the website he will get an earful.

Really it seems like this eight year old child trapped in a man's body expects special treatment and to before those who came before him. An adult can be patient a child cannot.

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