These people scheduled my cat to be put under anesthesia without even checking if he could tolerate the anesthesia, so he could of died. The only reason this came to our attention was because of a loose tooth that was so severe he had to be rushed in for an early appointment.
I called the office the night before explaining how his tooth was so loose, and the lady said if the doctor could not just yank the tooth out, he would be put under antithesis. Once we arrive, a different doctor looks at his tooth, and says he would just leave it alone and let it fall out by itself, and most importantly tells us a diagnostic blood test was necessary in order to tell if our cat would be able to tolerate the anesthesia. This is very alarming since he was already scheduled to be put under and I have been told twice now that he will be put under. Once by Dr.
Machoviak when we scheduled the appointment and twice by the front desk. This makes NO sense and is very alarming. I allow them to take blood, however, they do not get enough the first time and subject him to a second needle. When we asked the nurse why we were not offered a diagnostic testing to see if our cat could handle anesthesia, and why was he scheduled to be put under if this could possibly kill him?
She answered by insulting us saying "we do not explain the inner workings of our hospital." She then smirks and attempts to run out without even consulting a doctor, since she clearly did not have the knowledge to answer our question. The manager Vicki was dreadful and emotionless, even answering the phone in the middle of our conversation, all the while the nurse is standing next to her smirking and laughing at us. Our cat is pretty distressed at this point, undergoing two needles next to a hyper dog, and he *** himself. (exuse my language) This is a cat who drove in a car with us across the country and had no problems, and has no real health issues.
The manager is obviously made aware that our cat soiled himself and she does nothing. You think there would be some kind of moral code of conduct that you guys would instill in your workers to not allow an animal to sit in its own ***. As if the situation couldn't get any worse, she then says that there is no charge for the days visit, and that there were no tests done. Why were there no tests done?
You took 2 viles of blood. Her answer is that she assumed we didn't want them to. Why would I put my cat through all of that for nothing? Of course I want the results of his blood tests.
This place needs a serious lesson in interpersonal social skills, communication, and compassion.
The value of my loss is what I was charged for the wellness plan, which I am cancelling since I want nothing to do with this horrible place. Banfield should be ashamed of themselves.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Monetary Loss: $200.