Until this past Saturday I was fairly satisfied with the staff and care for my two Siamese cats. My oldest one was in for his first annual checkup and was apparently left in his carrier for over 4 hours.
Then I was called and told they couldn't get him out and he had soiled himself. I had to go and get him and bathe him in an exam room sink with no help or concern from the staff and trash his carrier. He had fasted since the night prior for teeth cleaning and was obviously dehydrated and needed a litter box. He should have been put in a cage as soon as they took him from me.
I was there with my other cat for a minor problem for over 40 minutes so if he was actually difficult to remove from his carrier (he only weighs 7 pounds) they could have asked for my assistance. I feel they were overbooked and just didn't get to him and then didn't want to deal with the mess he had made. He is fastidious and was horribly upset in lying in the mess for so long. I was only 10 minutes away and came immediately when they called.
I am pretty disappointed by the episode. No animal should be left in a carrier for that amount of time. I also think that two vets and three techs should have been able to get the cat out of a carrier. How in the world do they handle large, upset dogs?Surely they have gauntlets and restraints if needed.
I have already started the second year of the plan so I will either have to cancel and lose money or see it through.
(Oh yes, and the same day the #2 vet suggested that the cat who was there for the minor problem- he's a polydactyl and it is a trick to clip a couple of his extra claws, which are hidden-would be better off with his extra toes amputated rather than deal with trying to just remove the two hidden claws) At this point its time to explore other options!