I've just had one of the worst experiences in my life. I took our dog to Banfield to take care of a minor skin condition and was treated with disrespect and my dog was treated horribly.
Please keep in mind that I love Banfield. The normal group of nursing staff and Vet Doctors have been great. Unfortunately, there is a bad apple from time to time. Doctor Edem (and I use the title "doctor' loosely in his case) treated my wife and I like we 1)didn't care about the wellness of our dog 2) treated us like we had an elementary education and 3) put my dog through a great deal of pain.
Mr Edem, because he doesn't deserve the title doctor, was condescending and very rough with our dog. Our dog needed 2 injections to help fight a possible infection for his skin condition. Now.. we have to give him shots rather frequently and our dog has never even flinched.
Mr. Edem, however, was rough, invasive, and extremely harsh to the dog. He proceeded to jab the dog with the needle numerous times and severely hurt him. After not being able to inject the medicine because our dog was in hysterics by this time, he started hitting, yes, hitting the dog where he just tried to inject the shot.
The dog was screaming and nearly climbed over me to get out of the examination room (mind you that this is a 70-pound dog). The dog and I have NEVER been treated so irrationally. ALSO: and this is the real kicker... Mr.
Edem barely spoke English... He couldn't even convey the appropriate words to 1) help us understand what and why he was doing what he was doing and 2) how to treat the dog in a calming manor. I bit my tongue numerous times for the sake of the dog but, wow.. I have never been so close as to assault someone.
Extremely pissed off and concerned dog owner, Moorestown, New Jersey.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.