After taking my puppy to Banfield for the second time I am truly infuriated and disgusted with the lack of care that your hospital has shown her. I took her in for balding spots and it was as if all they cared about was draining my life savings.
When they took a skin scrape from her, they sent her back into me bleeding without warning! Roughly $300 later compared to the $700 they wished to charge me to perform a series of irrelevant test.... I received a "medicated shampoo", the equivalent to Benadryl, and some fish oils..... They told me if that does not help to bring her back in two weeks.....
For what? For what should I bring her back for when she was not helped at all, not even a little bit in the first place? $300 later she is still balding, and it is getting worse and when I called to discuss it I was given the most inadequate answers that neither appeased me or made want to ever take her back this awful place.
I plan to write a review similar to this one on any site that allows one. And I plan to share mine and Lacy's story to anyone who wishes to hear it in effort to protect other pets and their owners from this disgraceful treatment.
Reason of review: I was not helped at all.
Monetary Loss: $300.
Preferred solution: Full refund.
Banfield Pet Hospital Cons: Overcharging for services, Unprofessional staff, Very poor and under qualified.