I took my pet to Banfield at the Petsmart in Aventura because I had an emergency and my dog injured herself the night before jumping. Upon arrival to Banfield, me and my husband saw a girl which did not say her name but had long black straight hair & worked during the morning shift on Tuesday, May 20, 2014.
The girl looked like she was having a bad day and without asking what the situation was........she said if you don't have an appointment we cannot help you. I even said.......it was an emergency and she insisted in saying no until another client got upset and told her again that it was urgent. She then decided to help us and told us to drop the dog there.
My point with this complaint is that if you work at a pet hospital or at any other place where you have to speak to clients, YOU NEED TO BE PATIENT, LISTEN TO THE CLIENT BEFORE YOU SAY NO AND HAVE EMPATHY .......SPECIALLY IF YOU ARE DEALING WITH SICK PUPPIES OR EMERGENCY SITUATIONS. I will continue going to this Banfield as it is very close to my house so hopefully this women learns how to treat people with respect and be customer service oriented because if she doesn't.....the manager and the Doctor will hear the story from me personally and I am sure they are not going to be happy with the type of service she provides.