We take our dog in for a area on his lower jaw that is raw. We have the wellness plan but that does not cover any of the test that was needed.
The people are rude and act like you are wrong when you ask prices. They tell us they will let us know the results of the test in 10 days. We get no call so we drop by and they say the test is still pending. Days later still no call.
I call and Ashley picks up the phone and tells us the test came back positive and we can get this shampoo and lotion, of course over 50 dollars. I say why did we not get a call. Our dog has ring worm. She said we were contacted.
I said we were not. She said they left a message. I said that is not true. We only have two phones and no call or message was given.
Well of course I am the *** and I am in the wrong. But she does let you know in a very friendly voice. They are terrible to deal with and are just out for the money. But we are stuck.
We got the health care plan so we have to deal with them for a year. The vet was very nice and seems to know his stuff, but some of the staff are not.
We are now the bad customers and I hate to think how we will be treated in the future.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.