I was out of town when I got a call from my girlfriend that our beloved dog, "Willie" was sick. He was lathargic, would not eat and running a fever. She took the pet into Banifield pet hosp in San Leandro, Ca, because that is where he received his immunization.
The Doc there did not know what was wrong so she ordered several hundred $ of work. When in X-Ray the tech found a mass in his neck, which was an abscess. Why the Doc did not find this with her exam I can not figure out. All you had to do was feel for it, but I guess at this hospital they do not believe in putting hands on. The Doc then tried to drain it with a needle but could not get it, so she settle for antibiotics.
I am a nurse and work in a ER and have seen this in humans many times.
The antibiotics did not work so on the 3rd day the abscess turned into a massive abscess and my son immediately took him back to them. The Doc I&D the abscess which is good, but put 5 drains into it and failed give proper instructions to my son who knows nothing of health care. On the 3rd day of this, he tore a drain out and the skin tore off from the muscle. At that point the Doc said she would have to debred the wound and suture it back. The next day after the sedation, he stretched and shook and most of the sutures tore out. The doc had stretched the skin so tight that there was no place for the skin to go. I took him back in, and another Doc said that would have to call a surgical specialist in.
I'm down almost 3 grand and my dog has an open wound on his chest bigger than a softball.
I am now treating him at home, and he is doing OK, but it will take a month to 6 months for this to heal by 2nd degree healing, from the inside out.
This doc made one bad judgement after another and it cost me both financial and caused alot of stress in my family life.
This the kind of Vet that Banifield employees. I would not recommend anyone to take a pet of any kind to them. Not even a pet worm.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Monetary Loss: $2800.