Northville, Michigan
Not resolved
2.0
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Exchange, Refund and Cancellation Policy
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As a life-long dog owner, now caring for a guinea pig, I responded to a direct-mail offer for a FREE Vet consultation for my guinea pig 3 weeks ago at Northville, MI Pet Smart's location. When arriving at the "Hospital" to have my pet evaluated, I was told that Banfield DID NOT TREAT EXOTIC animals, though their website, and on-site hospital brochure said THEY DID.

The uniformed woman without a name tag knew nothing about the care or treatment of my animal, (told me to get advise from the Pet Smart sales people) but despite a coupon, still charged me $14.99 just to clip my guinea pig's toenails. When I contacted their National Headquarters for a refund and to complain about the lack of service and care for animals as advertised, nothing happened. Two weeks later, the Northville self-described "customer service expert" phoned me to inquire about "MY COMPLAINT" that I made to Headquarters. I asked her if "she had read my complaint?" The "expert" said "NO".

I asked her to read it and then to give me a call back. Never heard from her!

I contacted Headquarters again today, was passed to 2 customer service people who told me that they couldn't issue me a refund, but they then referred me BACK TO THE "LEADERSHIP TEAM" (their words) at the Northville, MI location. Obviously, I wouldn't place ANY pet in their care!!!

Reason of review: Not as described/ advertised.

Monetary Loss: $15.

Preferred solution: Full refund.

Banfield Pet Hospital Cons: Very poor and under qualified, False advertising of services offered, Very poor customer service.

  • false advertaising
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Anonymous
#1347896

The coupon was for a free visit, not a free nail trim. It wasn't a "this coupon is worth $40 towards whatever you want".

And some of them do treat exotics, it depends on the location. I've been with my rats at other locations and they've been seen.

Anonymous
#1013045

You went to a chain vet and you're surprised? How many complaints do you see on this site with chain Medical, Dental and Vets?

When will *** people stop going to chain healthcare facilities? You went because it's "convenient" and now you maybe understand why you shouldn't go to a chain.

These chains are driven by money and expansion not by taking care your health. Don't be ***.