I have had the WORST experience with Banfield in Overland Park, KS!!! I took my 6 year old shih tzu in for pain and not wanting to put pressure on his back legs.
The took a 200 x ray on his legs which came back with nothing. The vet informed us that he suffered from a torn ligament, gave us Carprophin (Advil for dogs) and said he would heal with limited activity in a couple of weeks. When my husband and I arrived home from work 10 hours later we discovered Wrigley could not stand and was crying out in pain. I took him to the local emergency vet, who had him diagnosed with a ruptured disc in his back in 5 minutes.
They gave him morphine sent us home with pain meds not Advil and had us make an appointment with the neurologist for the next day. The neurologist informed us x rays were a waste of time, because any educated vet should know slipped dics in shih tzus ages 4-8 are 95% the problem with any back or leg pain. Banfield refuses to take responsibility for this misdiagnosis. We filed a complaint with their customer advocacy line.
The business manager and Chief of Staff called back and were extremely rude and laughed at us for wanting a refund. We are currently escalating not only the lack of care for our dog but also the lack of customer service.
Banfield is ONLY concerned with $$$$$$$ not the livelihood of your pet. STAY FAR FAR AWAY!!!!!
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Monetary Loss: $300.