Banfield Pet Hospital - Banfield charged me for my deceased pet's wellness plan after I cancelled, after I spoke to them.
My dog has died yet Banfield Wellness Program is still taking electronic withdrawls from my checking account. They sent me a letter stating that my Plan had been cancelled 6-17-11 then proceeded to withdraw a wellness payment (not a vet bill) from my checking account on 6-20-11.
I had called and emailed prior to this withdrawl that my dog had died. The Banfield pet hospital handled his creamation, still the withdrawl. The Banfield Pet Hospital had my dead dog on their premises but could not cancel the Wellness Plan, I had to call them. No one answers at this number you are put on hold indefinately.
After 2 weeks of off and on trying to cancel, I emailed to cancel. Got a letter of cancellation but was still charged thereafter. I have called to complain, the operator said he would get back to me within 24 - 48 hours, I never recieved a call back.
This Wellness Plan needs to be shut down.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Monetary Loss: $32.