I have FIVE labrador retrievers and have been a customer of Banfield in Antioch, CA since February of 2006 when I got my first puppy. I have a wellness plan for each of my AKC registered dogs because I am a breeder and my dogs need to be taken care of consistently. I pay about $150.00 a month for this. On top of that monthly charge in 2006 I paid an additional $400.00 for X-rays and another $800.00 for antibiotics because labs are prone to ear infections. In 2007 I conitued to pay the $120-150 monthly fee and paid an additional $8K for a obstructed bowel and a bunch of meds. In 2008 I paid for x-rays, another surgery for obstruction on a different dog, and well puppy visits and dew claw removals for my new litter this was an additional $8K. In 2009 I had to have a fox tail removed for another $700.00 and a barium study for another $700 when a $5.00 bottle of childrens benadryl would have worked. So far for 2010 I have spent almost an addirional amount of $10K because we have another litter, an ultra sound, an x-ray, dew claw removals and antibiotics for ear infections.
I had a family member who worked there and said I was the biggest money maker they had in the store. When they see me coming I think they plot to see how much I am willing to pay. I have been told that if I dont do a treatment that it could kill my dog. I have been given major guilt trips. I have been given meds I didnt need. I have been charged for a single injection that is the same price as a two week supply of the same med but oral. My dog was given a prescreening treatment to see if he would need surgery and told to come back the next day asnd when I did the vet on duty could not do the surgery so I was sent to another vet who insisted on redoing all the tests I had already paid for.
I have since learned that a bottle of paroxide and benadryl are a dog owners best friend. I no longer jump the gun and take my dogs in everytime something looks strange. I wait it out for a couple of days and things usually go away with no ill effect. If they are truly sick then I take them in and have them seen.
The girls at the front desk are pretty much asbused by the clinicians and ignored by corporate when a complaint is filed by an employee. As a business executive I would be extremely conserend that I would have a class action law suit against me if I ran that place.
I will be discontinuing my wellness plans and going to a different clinic as my plans expire. If you have a purebred AKC registered dog I would suggest buying their Health Insurance. It is very similar to our own human insurance and I believe is comprable in price.
I think I have written maybe one negative remark on a company in my life so this is not some off the cuff slam. It is too bad though because if Banfield was run with the true mission statement of "your dog is like our family" they really could be a magnificent company bacause of their location and the whole one stop shopping idea. That was genius marketing.
Product or Service Mentioned: Banfield Pet Hospital Pet Vaccination.