Banfield Pet Hospital - Banfield exist only to take large sums of money, "plan" will cost you dearly
DONT EVER GO TO BANFIELD, YOU WILL REGRET IT! First let me say I know the "plan" is a wellness plan, not pet insurance. I am not expecting non-covered illnesses provided for free, as you might see is some other reviews. In fact I did always laugh at the statements claiming I have saved $1000, even $2000 and more with a WELLNESS plan. What a joke. But I did not fully comprehend how much they overcharge for what is not covered until it too late. The "Plan" is designed to sound like some great money saver, but really is just to suck you in to a never ending money pit. Amazing how we can never leave without a bill, or at least a recommendation, to spend at least $200. NOT a free office visit!!
I have lately had so many issues I don't know which one to highlight. A warning, you will not get out of there for the "free, included" services without a high bill. There are hidden charges which are not disclosed when you sign up. Worst of all, if your "free" service requires some blood work, they run it and if they don't like it for any reason, they charge you $160 for the blood work. Other vets we have checked with charge $70. For me Banfield said run another $40 test or pay $160, so I was presented a $200 bill, with no "free" service provided.
At this point I don't trust their competency either. The treatments rarely work. A specific instance which destroyed any remaining sense of trust, we took dog in because we knew she was chomping on things in the yard and was acting funny. After the "exam" in the secret back room, while we were waiting 30 minutes for them to write up an expensive treatment plan including X-rays and such my 10 year old discovered a stick lodged between teeth at the roof of her mouth. Did I say there exams are worthless? I could write up so many horror stories, maybe I'll write up one a month each time they extract more undeserved money from my credit card.
So I am stuck on this wellness plan for another 6 or more months, but afraid to use it. In summary, if the wellness plan were free, YOU WILL STILL PAY MORE MONEY GOING TO BANFIELD THAN IF YOU JUST GO TO REGULAR VET. I also hold Petsmart responsible for continuing to partner with such a shoddy corporation, and I will avoid Petsmart as well unless inconvenient.
If you think the reviews on this site are one sided, only complaints, just google "review banfield pet hospital" and you will see page after page full of severely negative reviews, with only a positive review here or there. Many people complain they cannot rate Banfield NEGATIVE 5 stars. And if you are angry and want to do something more, I ran across this page. http://banfield-pet-hospital.pissedconsumer.com/banfield-class-action-lawsuit-need-participants-20080721128305.html If you are thinking of going to Banfield, if you see the word Banfied (or Petsmart for that matter), TURN AROUND AND RUN AWAY FOR YOUR LIFE!!!
I know Banfield will reply with their form letter, asking me to call customer support. Well I already did that. They just send us in circles and in the end state the decision is completely up to the location manager (who we have many of the problems with in the first place). Feels like a system intentionally setup to frustrate us until we just give up, with no hope of resolution. A direct quote from a Banfield customer advocate "we are only here to document and send it out. We have absolutely no control over the outcome". Did I say DON'T GO TO BANFIELD? They will suck you dry.
Monetary Loss: $1000.