I posted a complaint on this site in April--I can't find it now. What happened was, I took a guinea pig in with an anal prolapse. The doctor prescribed a treatment and sent us home. Before I had a chance to use any of the meds, he died.
I called to ask if the meds could be returned, and they said no, the meds are not returnable, and just get a new guinea pig.
I had a fit. I complained to Banfield Corporate Offices, and a few days later, the office manager called me and gave me a full refund. I thanked her--I was truly appreciative.
I had had some good service from Banfield in the past, so I decided to keep seeing them for my other animals. I called to inquire about prescription refills on two different medications, and I was told that they were back-ordered. I said okay, and called back a couple of weeks later. Still back-ordered. A few days later, I called with a question and was told I would get a call-back, and there was no call-back.
Today, I got a CERTIFIED letter in the mail from Banfield, terminating our service, and enclosing my pets' medical records.
I can understand that they don't want to deal with me anymore, but I don't care for their passive-aggressive attitude. Pretending that the meds were "back-ordered," when they had no intention of selling me anything!
Also, getting a fat envelope by Certified Mail is a bit frightening--I have had some legal threats made to me, and all I could think of was that it was some kind of lawsuit. There was no return address on the envelope.
I wish they could have told me, like grownups, that they didn't want me or my pets back to their clinic, instead of being so underhanded, pretending they were going to get back to me, when they knew they never would.
All that lying is unprofessional and unnecessary.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.