My best friend in the world, my companion, and my soul mate (my cat) went in because he wouldn't stop vomitting. Although I was able to hold him before, Banfield no longer allows owners to hold, touch, look at, or pet their animal once inside the room and placed on the cold metal slab.
I asked the little Vet Assistant if my cat could at least look at me while being examined. Without answering, she put a grey towel over his head and rammed a themometer up his butt. He was then taken to a romm to await a urinalysis. They returned my cat to me 3 hours later, soaked in his own urine from top to bottom, in his carrying case in which still remained a good quarter inch of his own urine.
I questioned them, "I know he had to urinate, but why did you leave him to marinate in it?" Her response, "We were afraid to touch him." AFRAID TO TOUCH THE CAT? ISN'T THAT WHAT YOU GET PAID FOR?
When the Vet saw that my cat had been returned to me soaked in his own waste, she handed me paper towels and asked the assistant to clean out the carrying case.
I have heard other bad things about Banfield but didn't want to believe them. Now, I most certainly do.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.