Do not take your pets to Banfield. They try to get you in by offering free exams, but the truth is that when one of the doctors hear that your there for a free exam of your pet the doctors roll their eyes and will be very short with you unless you agree to spend hundreds of dollars on diagnostics or at least flea prevention.
Banfield likes to perform treatment that is not necessary and overcharge for it. The lead doctor spends most of her time, actually all of her time, on Facebook rather than with patients. Employees are overworked and expectations are unrealistic.
How can a hospital see 40+ patients in one day and provide the care that your pet deserves and needs. This company is all about money and not patient care.