I have taken my dog to Banfield, Point Loma for 4 years. They have gotten worst with time.
The new owner is pushing the Drs and staff to place medicine in the bags without discussing or even telling you. When I call them on it, they told me to bring it back. When I went back they told me first OK, would you like credit, then at the time of checking out they said it has been too long, I said it was only 10 days ago that you pleaced in my bag without my permission and charged me for it. When I called they told me to bring it back in the follow up.
Then they said "Well we can't take it back because is against the law" At that point I was so upset I left went home and place a dispute in my Credit Card. Thank God for American Express!