Today, I had an appointment at the North Haven Banfield Hospital location.I recently decided to switch to this location after being unhappy at theBanfield in East Hartford, CT. I thought I would give it one more try.
Well, if I am writing this you know I am pissed. When I arrived for the appointment the desk person told me no doctors were in---did not show up etc. I had driven quite a distance and my pet is due for a re-test on hisliver enzymes--which are elevated. So, I was anxious to have this test done and profoundly hoping that all would be well. The attitude of "A"first letter of persons name was horrible. She could care less---simply said I am sorry---so lets move on....I have not been impressed with the overall quality of the vets at Banfield...quite a bit of turnover.
I have always felt that they would "tag" on items at checkout to beef up the final cost to me. It felt like I was in a showroom for animal care and not at a canine place for medical care. Something is wrong with this picture.
The current CEO was formerly with a major drug company --Mr. John Payne--so making a profit is probably the number one goal of this outfit---not high quality pet care they all advertise.
I have complained to their "Relations Team---they call it the Client Advocate---what a joke this is. Again, the person I spoke with on this team promised to give my complaint top notch attention and was to call me back within 3-5 days---well--you guess right--no phone call. When I called back-the person's attitude was like the clinic employee's---so what--move on....etc.
There have been times when the vet that was examining my pet would come into the room and would recommend treatment modalities that had already been completed or failed---a definite indication that my pet's history was not reviewed adequatley by the attending vet. I had to "correct" the vet.
There are other issues but take your pet elsewhere for high quality care.I am sure there may be better run Banfields but they all must operate according to the guidelines at the Corporate level---and Mr. Payne's number one job is to generate profit---not provide high quality pet care--it is all about sales.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.