I inherited my mother's Lhasa's when she passed away. I have them from 05-09.
I was in a bad car accident in 09, and sent the dog to live with my sister in Florida because I was simply not able to take care of him. Jayden is registered and microchipped. My biggest mistake was not contacting Avid and changing my phone number so they could contact me. I found out in late Nov 11 that Jayden had gotten away from my sister in Sept 11.
For whatever reason, she did not feel the need to tell me about this. It wasn't until I called her one day and told her that I was going to come and get Jayden, did she tell me that he was gone. I immediately contact Avid, who told me that Jayden was found and taken to a Banfield Clinic, where he was scanned, but they didn't have a correct phone number for me. They gave me the information of the contact person at Banfield.
I contacted them the very next morning. I was told that they had no record of his chip number or him being brought to the clinic. I asked them several times why they don't keep records of an animal brought into them, who was chipped, who Maggie from Banfield called into Avid with the chip number, etc...I continued to the run around...I needed to speak to this person, or that person, and conveniently they were never in that day, and they would have someone contact me....which NEVER happened. After 4 days, I asked them for the Corp.
numbers...was denied! I obtained it from doing a search. I filed a complaint with the Corp office, and again, was told that someone would contact me when they looked into it. A week went by...I called the actual clinic back, and was told that they "think" they know who "might" have my dog.
They said they tried to call this person, but got no response. (funny how they told me in the begining that they had NO RECORD OF MY DOG BEING IN THEIR CLINIC). Called Corp back, was told they had no record of my complaint...so started over there...again, was told they would investigate and get back with me. Again, another week and no contact.
So I called them back....always got voicemail and no call backs. Finally, in Jan. was told that I needed to stop calling them, they did their investigation, and had nothing else to say to me.
Wouldn't even discuss their findings with me.
Im at my wits end as to where to go next. I've tried the Florida State Attorney General website, but they don't have any match in their selection for this type of issue. I've tried the Florida BBB, and still have not heard anything. I'm not saying I would take Jayden away from anyone who has had him this long if he is being properly cared for and loved....but they won't even tell me if he is alive or dead.
They just keep repeating "we have nothing further to discuss with you on this matter"!!!
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.