I took my 8 week old Pug puppy to Banfield and I was told he had hookworm and giardia. I was given 1 pill and a bottle of medecine to give him a dosage after him evening meal.
After 2 weeks (10/22/08) I took him back to Banfield and they told me he now suffered crom Coccidia. I looked it up on the internet and that should have been diagnosed on the first visit. And my puppy showed none of the symptoms of coccidia. When my daughter came ghome with the puppy they had sold her the medecine, ear wash and vitamins and shampoo all the while telling her it was needed.
I believe they diagnose so they can make claims to the pet insurance company and peddle extras like shampoo, ear wash and vitamins. Each visit cost me an extra 76.00 (19.00 being the meds) the rest was an "upsale" on Banfields part. The also charged me for "puppy playtime" and then told me my puppy was accessed as being "unsociable"!
I believer these people are theives and are nuts as well. I will never go to Banfield again.
Pissed Consumer in North Texas
Monetary Loss: $152.