Bought a rat from Petsmart. Thought their policy was that if it got sick within 2 weeks, they would take care of it. thinking that since Banfield was in their store, they would be the ones to handle it. Of course, upon bringing the animal in, the staff did not say that wasn't the case. That Banfield and Petsmart weren't affiliated at all.
They wanted to charge me $45 dollars for medication which should only cost about $10. the vet said he really doesn't know a lot about rats, but didn't want to give me the medicaiton I requested to begin with, which was cheaper. then they charged me a $35 exam fee! for a rat! Which came from their store!
They wanted me to "turn in" the animal, so they could take care of it, then buy it back in two weeks. Are you kidding me? How would I know if it EVER got it's medicine. Within a week, it would be dead. Or I could exchange it for another one, which would be sick within a week also, then we'd start all over again! Their whole attitude was horrible, and they did not want to work with me at all.
I will never take any of my animals there again. My regular vet is so much more knowledgable and nicer (and cheaper!)
Product or Service Mentioned: Banfield Pet Hospital Pet Vaccination.