Banfield is by far the worst vet I have ever been to. The wellness plans are a total sham.
Every visit, I've had to fight to get the vet to perform the most routine tests that are promised in the plan and even then, they find loopholes to charge you far more that a regular vet would. They charge several times the regular rate for meds ect. so you end up paying for that you would have if you'd gone to a reputable vet. All of the doctors at Banfield are inexperienced and incompetent.
They are clearly only concerned about getting as much money from you as possible. I worked at a vet for over 5 years and know a little bit about what a good vet should do. I recently took my Great Dane into Banfield in Palm Coast and paid a lot of money for a complete senior wellness exam with a full CBC blood panel screen. The vet barely looked at my dog and did not even notice 5 large lipomas until after I pointed them out to her.
She spent LESS THAN 3 minutes examining my dog! She did not ask to review his records nor did she carefully listen to heart and lung function. It was very clear to me the whole exam what just a sham to get money and she did not care at all about my dog's health. She seemed annoyed that I asked questions and did not have informed answers for any of them.
They supposedly did a full CBC panel which (miraculously) came back in about 5 min. However, they did not give me the results and when I came back it to pick them up, I noticed there was an abnormally low level platelet count (148) The doctor had not even noticed it until I pointed it out and then made excused saying it was "normal" A reputable vet would have ordered a manual check of this to confirm. A low level platelet count can be very serious. I now have to go to a real very to have this checked.
The CBC panel itself was not nearly as inclusive as most panels done at regular vets.. yet they charged me 3x what most vets charge! I told her about my dogs cognitive decline and the doctor said she had never heard of Anipryl which is the most commonly diagnosed prescription med for this... nor did she know about choline or Cholodin; which are the most commonly used supplements for canine cognitive decline!
Remarkably uniformed! She did not seem to care at all and did nothing to check him for this... She also said no adults canines can get ear mites which is a lie. She pretended to briefly look into his ears..
(this is not the way to check for mites.. you have to take a swab at look under a microscope) When I worked at the vet, I personally treated at least 30 adults dogs for ear mites. Two years ago, when I took my Great Dane into Banfield on the "platinum plan" for a complete yearly exam and screen... they left him in a small cage all day long and when I picked him up after work - 9 hours later, he could barely walk and had *** and urine all over him!
They told me they did not do anything for him that day.. no tests.. NOTHING! They had forgotten he was there!
The doctor refused t come out and talk to me and they even tried to charge me for that! They also gave him 6 month supply of bad heartworm med that was recalled! They did not want to reimburse me nor did they apologize for their incompetence. If you care at all about your pets, I would avoid this place at all costs!
You are going to get much better care going to a real vet.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Monetary Loss: $6000.