I am extremely disappointed in the duplicitous policy that Banfield has with their wellness plan. When I signed my kittens up, I was told the plan was for one year. I was never told that it would renew automatically. While they were kittens, it seemed like a good deal. But since they are healthy, I had no intention of continuing to pay a monthly fee as I knew I would never recoup my expenses.
During that one year, I received very little service and once was told to cancel a check-up for my kittens because it was an "unneccessary appointment". Again, another reason why I had planned not to renew my wellness plan.
When I thought the year was almost up, I called to schedule a final check-up for the cats. I asked the receptionist if my plan was still in effect since I did not know the exact expiration date. She said yes, it was still in effect so I made the appointment.
After the year was over, I started noticing that I was still being charged a monthly fee. I figured this was a mistake so I called Banfield. They referred me to a phone number that was disconnected. I called them back and got a different phone number.
After being on hold for 15 minutes, I finally spoke to someone who said that I could cancel but that I owed the balance of the services from my last visit. Apparently, my last visit was 2 weeks after the initial year had ended and so now these services were covered under a new wellness plan that I never wanted.
For the check-up and shots, I was told that the total cost was $404 for the first cat and $402 for the second cat. That is outrageous!! I then called a different Banfield and asked for a quote for similar services and was told that they would be approximately $120 per cat. So now, to cancel my plan, I need to pay them $800 for services that would have cost $240. What???
This practice is extremely deceitful and underhanded. I have already filed a dispute with my Visa card and will do so for every month that they try to charge me.
I will NEVER use the services of Banfield animal hospital and will never shop at Petsmart again and will tell everyone I know what horrible business practices they choose to follow.
They should be ashamed.
Monetary Loss: $600.