I purchased their one year wellness plan for my new pup. Inside of the first 7 months she broke a leg and developed a serious case of gastrointeritis.
Both times they assured me of their course of action and when it came down to it I got the "oh that is beyond our area of expertise we will need to refer you". So in actuality what they did was scrape a quick $3-400.00 off the top and refer me to a real pet hospital.
If all you ever need is a shot series, spay/neuter, or an anal gland or two expressed then you will be ok. In the event that you have the need of a "pet hospital", do not waste your time or money, go to a real vet.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.