i called last week to inquire about purchasing banfield insurance. i was treated very rudely on the phone.
the girl kept calling me hon,as if i was *** or something. and she wouldn't let me finish asking my question before she would answer so i didn't get the information i needed. and worst of all she said we don't take epileptics here. i was offended my dog has a name, i love him even if he has epilepsy.
don't address him by his disease, thats rude and hurtful to me. i can accept that you dont want to take animals that really need insurance.