1013 W. University Ave, Bldg B, #400, Georgetown, TX 78628, USA
Not resolved

This place is a joke. They have no empathy for a sick pet.

All they want to do is charge you out the &*^% for an annual well check. More then once I've called and shown up for an appointment with my dog in pain only to wait for hours or be told I could leave her in a kennel until 5 and they would get to her. When you try to make an appointment all the clinics in the city are full. I canceled her membership but now have to pay $407 to clear the account so we don't go to collections.

They won't even give her the remaining vaccines they owe us from these fees we paid. I'm going to report to BBB.

Product or Service Mentioned: Banfield Pet Hospital Optimum Wellness Plan.

Reason of review: Refusal to treat my pet that was in pain and unable to walk twice. We've paid $400 a year for 8 years for my two pets. This is out of hand and unethical. You should be ashamed..

Monetary Loss: $407.

Preferred solution: Price reduction.

Banfield Pet Hospital Pros: If you need a wellness visit no problem come on in.

Banfield Pet Hospital Cons: Refused service to an injured pet too busy.

  • Pet Hospitals
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  • Petsmart Austin Tx
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