Fraud, misrepresentation, deceptive business practice. Groomer ignored written directives to not groom dogs genital. Shaved it. Caused dog stress, anxiety, bladder infection. Took my dog, at their insistence to their vet; Banfield Pet Hospital. I was billed for services not performed, an eye exam never requested, was told the dogs teeth were Level 4 and in drastic need of care.
I took dog to a private vet who determined bladder infection, teeth were barely a level 1. Banfield could not produce any of the blood work they billed me for.
Banfield refuses to refund money other than the blood test they did not run, that would have shown the infection.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.