Product: Banfield Pet Hospital Customer Care Clear all filters (0 of 30 reviews match)
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My pet and my daughter were treated very nasty by Tracy and the Vet. Tracy charged fees that she did not disclose prior to treatment. Then she tried to force us to have our credit ran for a care credit account, and threatened that if we don’t pay or get approved then...
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1.3
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Banfield Pet Hospital Customer Care
#1396683
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We have been Banfield clients for 7 years, and we moved from Cary NC where the Banfield was awesome, to Greer’s SC and the Banfield here has never been hitting on much. The front desk people are not friendly and continually act like it is a burden for them to their...
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Banfield Pet Hospital Customer Care
#1281588
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Contacted them about continuous charges after cancelling a plan and I was called irresponsible for "not keeping track of payments" when I've been paying them every time. Their systems are screwy, workers on site are polite and helpful, but they can't do anything on...
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1.6
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Banfield Pet Hospital Customer Care
#1268686
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It has been more than a couple of yesrs. I had 2 dogs with me, but just 1 saw the doctor. I gave the girl my card to swipe and she gad me to sign the receipt. I dudnt oay attention because of holding both small dogs. Couple days later i looked at receipt and noticed...
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2.2
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Banfield Pet Hospital Customer Care
#1238571
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Been going to the Waterford location for 20 yrs. always great service. Sense Banfield took over that is gone. Dog took very sick over night and I took her in. They where booked up several days before I could get an opponent. All other offices where booked up too. I...
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Banfield Pet Hospital Customer Care
#1228658
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First and last time visiting. Was treated unfairly by the technician for the first 5-7 minutes. She acted as though she was the one getting paid for the services. Her goal was to run a bill. Too pushy. It made me feel like she didn’t care about my dog. She also wanted...
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Banfield Pet Hospital Customer Care
#1216754
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Wouldn't even look at my cat who was in his death throes, because has wasn't up to date on his rabies shot.My husband was out of work until 2 months ago, and we couldn't afford it, and the cat is an indoor cat, so there's little exposure to rabies. A similar thing...
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Anonymous
Animal Lover

My pets have always went to Banfield and had excellent care by the staff and Doctors. We have never been turned away at our locations. I have seen them rush sick pets to the b...

Anonymous
Anonymous

Rabies is FATAL in humans. You expect them to risk their life because you can't keep things up to date?

1.3
Product
Banfield Pet Hospital Customer Care
I didn't like
  • Rude staff refused to see my dying cat too expensive
#1121640
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Called today regarding my baby's ear infection.Talked to Haley in the Hilliard ohio location. She was extremely rude!! I am asking about his follow up appt where they are also doing a cleaning and we would like to have our dog chipped. She interrupted me and said "I...
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2.4
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Banfield Pet Hospital Customer Care
#1116937
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Banfield Pet Hospital - Inconsiderate and unprofessional

Not able to do procedures. No notification already rescheduled once.. personnel could have cared less about it. Took off day of work to get this done for my pets. Supervisor wouldn't even address made meek tech do her dirty work.
1.0
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Advertised vs Delivered
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Product or Service Quality
Product
Banfield Pet Hospital Customer Care
#1099633
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I had been a client at another location for years and moved 45 mins away.Wanted to get a non medicated ear flush that my old location said I could get at the one near me. I called the Wellington location excited to be able to pick it up closer. With 2 beagles, this is...
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1.8
Product
Banfield Pet Hospital Customer Care
#1094279
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