Product: Banfield Pet Hospital Customer Care Clear all filters (40 of 40 reviews match)
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Banfield Pet Hospital - Change name of my dog

The name of my dog is coby no cookie
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Review
#1551902 Review #1551902 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
2.1
Details
My dog was boarded at Petsmart Hotels for a week. She got sick while I was away and they treated her. I opted for an extra allergy test too so perhaps we could figure out what keeps triggering her. I picked her up, banfield was closed so I couldn’t pay them that night....
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Review
#1532457 Review #1532457 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care

Banfield Pet Hospital in Evansville, Indiana - Acident

I need to talk to your claims department ASAP. Donna Josey has called me twice and told me someone from your insurance company was going to call no phone calls.
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Review
#1525932 Review #1525932 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
Reason of review
Poor customer service
Loss
$4465
Preferred solution
Full refund

Banfield Pet Hospital - The recording. Said the office was closed

This is my first time calling them however I’m trying to get in contact so they can stop billing me . I no longer have my pet . The recording said they were open but it’s closed?
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Review
#1482118 Review #1482118 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care

Banfield Pet Hospital - Very pushy on puppy plans

The staff at the store did a great job with my dog. I’m sure they did their job per company goals and expectations to sell the puppy plan. It wasn’t something I was interested in. I have had numerous calls and emails on the puppy plan. Once a customer says no that should be it. I made another appointment for my puppy but I found another vet. One that is private, has amazing reviews and actually charges less. If it was just the staff and not continued pressure I never would have looked elsewhere. This may be a corporate objective that is not good for business
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Review
#1461750 Review #1461750 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
Reason of review
Poor customer service

Banfield Pet Hospital - Lied to and money taken

1.4
Details
This company is all about ways to get your money they lied to me about my dog getting spayed in the wellness plan and I never got the service. They are quite capable of lying and making stuff up and if they write it down true or not its the law. You people are terrible. All your marketing is BS. They treat you like family yea right. Left me no options, but to never return as a customer and to make sure others dont become one.
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Review
#1448621 Review #1448621 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
1.3
Details
My pet and my daughter were treated very nasty by Tracy and the Vet. Tracy charged fees that she did not disclose prior to treatment. Then she tried to force us to have our credit ran for a care credit account, and threatened that if we don’t pay or get approved then...
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Review
#1396683 Review #1396683 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
Reason of review
Problems with payment
I live in Tucson Arizona, In our area there are 4 banfield's. I currently have a optimus wellness plan for my one year old rottweiler. He is currently do for his yearly and a around of vaccines, Which have all been prepaid for. I am unable to get an appointment to...
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1 comment
h.kitchener
#1571210

When you have a pet and need veterinary services, you conform to THEIR hours, not yours. Now you know.

Review
#1369101 Review #1369101 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care

Banfield Pet Hospital in San Jose, California - I want out of this service or I'm gonna call the BBB

3.7
Details
I've been calling 1 888 649 2716 And Constantly get circuits are busy there's a email here and it takes you absolutely no where!! I'm gonna get ahold of the BBB This people are purposely making it difficult to cancel and somebody needs to speak up!! You better believe I wanna be Contacted I want out capital OUT!! Heretick service absolutely heretick There should be People available one customers call I want to be contacted cause I'm very upset!
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Review
#1288261 Review #1288261 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
Reason of review
Poor customer service

Contact Banfield Pet Hospital Customer Service

Mailing Address:
Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States
Phone:
(866) 894-7927
All Banfield Pet Hospital Contacts

Banfield Pet Hospital Reviews

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Banfield Pet Hospital reviews
I wanted to sign up my new puppy with their wellness plan. I had them perviously but both of my dogs had to put to sleep. I had the pervious dogs in 2008 and they were put down 2009, I wasn’t aware that they were still charging me after I didn’t have the dogs and they...
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1 comment
Anonymous
#1507292

It sounds like you are in collections. They aren't going to sign you up on a plan if you're in collections for another one.

Review
#1283543 Review #1283543 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
Reason of review
Problems with payment