Product: Banfield Pet Hospital Customer Care Clear all filters (22 of 22 reviews match)
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Called today regarding my baby's ear infection.Talked to Haley in the Hilliard ohio location. She was extremely rude!! I am asking about his follow up appt where they are also doing a cleaning and we would like to have our dog chipped. She interrupted me and said "I...
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2.4
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Banfield Pet Hospital Customer Care
#1116937
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I had been a client at another location for years and moved 45 mins away.Wanted to get a non medicated ear flush that my old location said I could get at the one near me. I called the Wellington location excited to be able to pick it up closer. With 2 beagles, this is...
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1.8
Product
Banfield Pet Hospital Customer Care
#1094279
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Left my deceased dog in a freezer for almost a month after lying to me when I called there twice before finally calling again.They said they sent her to Seattle to be cremated the first call and second call that it just took a couple weeks. Called today only to have...
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Anonymous
Anonymous

Don't know why but it censored q.ue.ue.

1.6
Product
Banfield Pet Hospital Customer Care
#944759
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Banfield Pet Hospital - Inconsiderate and unprofessional

#1099633
1.0
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Not able to do procedures. No notification already rescheduled once.. personnel could have cared less about it. Took off day of work to get this done for my pets. Supervisor wouldn't even address made meek tech do her dirty work.
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Banfield Pet Hospital - The worst. Incompetent vets & staff. A joke.

#1057863
1.3
Details
All they car about is money, they are the animal version of a "pain clinic". Here is some medicine go away. They do not care about your pet they only care about renewing over priced " plans" that cover nothing. And when you dont renew they call and harass you for money reminding you your pet will die. Wtf? Waste of money.
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New to the area, I was happy to find a Banfield with staff that seem to love what they do.I was introduced to Dr. Moorefield, who clearly loves what she does; which is why I loved having her care for my babies. Unfortunately, she is no longer there, and I was put with...
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Anonymous
Anonymous

Before I comment I will say that NO, I do NOT work at banfield. I did for years though.This complaint is absolutely ridiculous. You could have waited another 15min when your d...

Anonymous
Anonymous

This sounds like a case of sour grapes to be honest. I'd be willing to bet that you were really rude to them 1st making them ask you to leave because Banfield tend to just acc...

1.0
Product
Banfield Pet Hospital Customer Care
I didn't like
  • Unprofessional staff
#940478
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Be ware of going to Banfield. They charge you for services not performed and coarse You to join their yearly oet health plan which they claim thay you can cancel anytime. Except, the corporate phone number they provided tells you that you can't cancel your anual...
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Anonymous
Anonymous

You signed a 1 year contract. In that contract it states that If you cancel before the year is up, you either pay the remainder of the months you owe or the services you've al...

1.5
Product
Banfield Pet Hospital Customer Care
#934404
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Very poor Manners, Has an attitude, Cleaned my dogs teeth and called to say she needed to pull some teeth I called right back only to get busy signals twice and three times an answering machine, that said they would check messages every hour.on the sixth call I got...
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Anonymous
Anonymous

She likely wanted to pull them out now because they already show signs of disease (such as redness in the gum around the tooth, erosion of the gum from around the tooth, mobil...

2.6
Banfield Pet Hospital Patrick Air Force Base, Florida
Product
Banfield Pet Hospital Customer Care
I didn't like
  • Dr gallagher
#919409
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Working with the PetSmart Pelham, 830 Pelham Pkwy, Pelham, NY 10803 location has been an awful experience.The doctors at this location advise me to get the dental plan and set up surgery for my cat. I set up an appointment. I went the morning of, to find out they...
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Banfield Pet Hospital Customer Care
I didn't like
  • Service
#917226
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I didn't get a good service since my first day.Front desk people very busy, they barely make things happen. Personal experience, I called for appointment two times and whoever is at service, said "I am going to make a note and I am going to have the doctor call you...
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Banfield Pet Hospital Customer Care
I didn't like
  • Poor quality
#910189
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Brought my cat in for his checkup.They diagnosed him with diabetes, gave me special diet food and insulin, which they never demonstrated how to administer (had to look it up), didn't advise on how often he needed follow ups and were too worried about getting to the...
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Banfield Pet Hospital Customer Care
#906918
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On Friday, I walked in for my 5:30pm appointment at 5:11pm, and this little girl with piercings all over her face and tattoos said "I don't know why you came so early but I'm not checking you in until your appointment time". I figured they were busy and stressed so I...
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Anonymous
Anonymous

I think she was referring to the awful way she was treated by the employees at this Banfield. Why would you want to take your pet somewhere in which you are treated rudely? Ho...

Anonymous
Anonymous

Just a FYI, some vets don't accept vaccines from shelters or humane societies. Especially if they weren't given by a vet

1.3
Product
Banfield Pet Hospital Customer Care
I liked
  • Not one thing
I didn't like
  • Wait time
  • Didnt value long term customer
  • Staff lying
#896330
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