I have had two bad experience with Banfield, the second waa witnessing the treatment of a women with a puppy with parvo. I used to shop at Pet Smart because it was located by my house. A vety distraught lady it seemed was begging for help with her puppy who had tested positive for parvo. The receptionist and I am assuming the other women was a vet assistant told her if she did not have money, they would not treat her dog. Their tone was very degrading and demeaning, and they offered no sympathy for the women's plait, offer a low cost clinic or anything. She even tried asking. They just told her to leave. The two of them were over to the side making jokes about the women, in front of other customers. There was another receptionist working to help a long line of people check out. I was appalled by their behavior. First off, not helping the receptionist, and secondary making cruel jokes about that poor distraught lady. I told them they were being rude, and I did not want to hear them gossiping. They turned their rudeness on me. I expressed they could have given the lady a referral to a low cost clinic. One rudely replied it is not by job. I replied should you not be helpful this long line of people. These to ladies were awful, and come to find out, one was the office manager. By her clothes you could not tell at all, not to mention her horrid disrespectful demeanor. I compained to the Manager of Petco, who basically said they are not associated with Banfield. I pointed out it is located in the same dam building. He basically said he cannot control the way their staff behaves. I told him I can control never coming here again, and since, have not.
I have read some of the people that work for Bandfield who reply to complaints. Some staff seem to truly care, the majority seem to have a dam entitled attitude. They make excuses for poor services, rude employees, medical mistakes, the plan not being explained to them. The over booking and under staffing which seem common place. It also seems they always have excuses and anyone cheaper must not give quality care.
Just saying that is bs! I was apart of a human clinic run like Banfield, I rarely saw the same doctor. If I was ill I often was forced to take my children and myself to urgent care. Even my primary was always rushed. He never wanted to listen to my concerns or symptoms. Most of the time this is okay, but this type of doctoring almpat killed me, as it has many pets at Banfield. The vets are green, or rushed and overwhelmed. Many of these pets do not see a vet continuously. This almost killed me, and I have chronic pain and permanent damage to my digestive system from a clinic like this.
I take my pets to a small intimate pet clinic. The doctor knows my cats by name and familiar with their medical histories. She is not rushing all around like a mad women. Nor do you feel rushed. The prices are fair, not overwhelming.
For you that works there I would start making some noise about customer care, consistency of care. If someone's pet dies, let the person out of their dam contract. That is so unethical! Show some compassion instead of excuses. Nobody she be treated like that lady was. Imagine if it was you. You could lose your job, and be in a situation similar. So in the very least, be empathetic, not a total ***. I will never give Banfield another chance after the way that poor lady was treated. There is no excuse for that at all. Instead of excuses come up with solutions to all the complaints people have!
Product or Service Mentioned: Banfield Pet Hospital Customer Care.
Reason of review: Poor customer service.