Today I dropped off my dog at Banfield Pet Hospital for have his teeth cleaned. As instructed, I did not feed him past 8pm the prior evening.
His appointment was for 8:00am the following day. When we arrived at 8:00am things seemed to be fine. They were ready for him and all seemed good. They told me that I could pick him up between 3:00 - 5:00 pm that afternoon.
I got a phone call from Banfield, telling me that he JUST got out of surgery and won't be ready till 4:00 pm. They said they were "backed-up" with other dental procedures. They took him in at 8:00 am and they said they were starting the procedure then. What happened?
Did a bus load of dogs and cats come in to have their teeth cleaned, so they bumped my dog.
I can't imagine the distress he went through, having to wait for 5.5 hours in a cage with no food and water. I am very disappointed with Banfield and hope someone else reads this and goes somewhere else.
Product or Service Mentioned: Banfield Pet Hospital Dental Cleaning.