I'm a very concerned customer of Banfield and I must say I'm quite disappointed bc I have a puppy that I truly believe that's havg some health issues and Banfield is a responsible party that caused this to happened !!
I took the correct steps to get this issue resolved bc I've taken him back to them repeated w the same issues and the only thing they ultimately recommended is an x-Ray fr $250.00 of course that I would have to pay fr even though their the ones that caused a totally healthy puppy to be suffering w side effects afr what they claimed was to be non complicated nurtured !!
Now 38 days later my puppy is still not himself and without $250.00 Banfield claimed the ONLY way they can find out what's wrong is w this X-Ray!!
I'm very upset bc i pay this rediculos fee every month believe that if my doggie ever got Sick he"d be covered but now that it's needed their requstedg more money befr the"ll lift a finger to help a puppy that they did I something too whole their care!!
I've gone as far as client devices only to have them tell me some1 frm the location I'm havg the issue w will contact me !!
So in the meantime while I'm Gettg the run around I have to spend money else where so that my puppy can get help bc they've proven their not gonna do anything without MORE money !!
I suggest that u take ur pet somewhere else bc Banfield doesn't care abt their animals only ur money !!
No just pray some1 can tell me what they did to my puppy and help him get better !!
Stay away frm this place if u love ur pets bc they don't !!