My dog, Dudu (that's 10 yo)fell off the stairs, he was really nervous at the time, he couldn't move his front left leg. I'm just 14 years old, so my mom took me to Banfield Hospital ( it is inside Pet Smart, at Dadeland North, Miami), my mom was very sick, she couldn't stay with me, she went to an appointment with a doctor that she couldn't cancel. The guys from Banfield told me I could stay with him, so my mom left, 10 minutes later (meanwhile I was waiting outside with my dog right next to me shaking) they tell me they can't treat him without an adult signature, at that point, my mom wouldn't be able to come back, so I had to call my dad and ask him to come to Banfield just to sign 1 single sheet of paper, he had to leave his job. I had to wait with my dog an hour from the time we arrived, one hour for them to treat my dog, while he was in pain. A doctor called him and inside the room he started to move his leg (that one he had hurt), then he ordered a leg X-ray, then a women made my dad sign a drop off thing. My dog waited inside a crate for more than half an hour to get his X-ray done because their only doctor had an appointment with 2 kittens! My dog was barking and crying and there was no one in the room with him.
Doctor Enzo Bicchi sucks, he doesn't know anything. My dog fell because I was carrying him downstairs since he is old, small, fat and he can't go up and downstairs, I explained that to everybody, but when we were leaving , the doctor told me not to let him go upstairs ?!!??
I have the most expensive plan and they chsrged me 170 bucks.
I just moved here 6 months ago from Brazil, veterinarians in Brazil are not the best, but they were better than the ones here at Banfield.
Reason of review: Poor customer service.