I understand this is a corporation, but if they truly love animals, they should have that paramount in their treatment, and not the almighty dollar. I went in for an injury with my pet and was forced to wait 2 hours.
When they saw my pet, they prepared a treatment plan that totaled $275 for a dew claw that was bleeding. I told them I could not afford that and requested that a new estimate be considered. They told me there were no alternatives, and if I chose to leave, I still had to pay the $45.95 office visit ( for a temp check). I left with my injured dog and treated him at home until I could get him to my own vet.
We saw my own vet and had the dog treated for the injury and he received antibiotics and the total charge was $78!!! When I complained on their site, they called me and I asked for a refund of my $45.95, and was told they could not do that.
Interestingly enough, two days ago in the Wall Street Journal, it indicated that Petsmart's profits increased 20% last quarter!!! I think I now know what is more important....NEVER AGAIN!