I have a yorkie that was pregnant and due Oct.23 I took her in Oct.18 because she was jerking and seemed to be having sezure's I told them she was due Oct.23 they did not even look at her they told me to hold on a minute and came back out with a paper on welping they told me to take her home and make her comfortable that she was fixing to have the pups I asked was this normal because I have never had a dog that gave birth and didn't think she was ok.They told me it was normal and she would be fine she still didn't ack right sunday and monday she did the same thing with the jerking as I was holding her she died in my arms my granddaughter grab her up and started cpr on her she got her back breathing and we rushed her to the emergency vet while there she died again they had to rush her to the back and hook her up to life support to keep her alive we picked her up the next morning and took her straight to another vet he checked her calcium oand it was very low I was told that if they had checked her calcium saturday when I took her in to pet smart that they could have giving her calcium and none of this would have happened that her calcium dropping so low caused her to have siezures the new vet got her calcium up and did a c-section on her and she is still trying to recover from the stress she had to go through because pet smart did not check her like I asked them to do even though they take over $100.00 dollars a month for the wellness plan on my dogs I do not recommend anyone taking there animals to them at all
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: Poor customer service.
Monetary Loss: $1700.
Preferred solution: Full refund.
Banfield Pet Hospital Cons: There vets.