On October 4th we took our dog to Banfield Pet hospital (Huntington Station,NY) Because she had a swollen area by her tail. We were told at the time that she either had an impacted anal gland or a huge tumor most likely cancerous because of its size.
We were told that she would have to put under anesthesia so her anal gland could be expressed or they could examine the "Mass". We made arrangements to do this the next day. We received a call at work the next day after the procedure that "the news for Sophie was not good she had a very large perirectal mass and needed further surgery, that they could not handle at this hospital. Cytology was sent out and we would know in 3-5 days the outcome, but in the operating vets opinion it was cancerous and growing into the muscles of the rectum.
We were devastated, only to find out when the cytology came back that it was only and abscess and not cancer!!!!!! We were quite relived, but also furious at the original vet for giving us such incorrect information----We also found from speaking to others in the store and the second vet we took her to that this is not uncommon with this particular vet. qwnuI have been trying to lodge a complaint with Banfield but there Medical Director Dr.
Long can not ever seem to call us back when we are available and after 2 phone calls they close the complaint.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.