This hospital is located in Ocala, Florida. We took our welsh springer spaniel there because he was not feeling well and the one vet diagnosed him as having a heart murmur grade 6, and that his blood was flowing backwards into his lungs and she put him on 3 different medications.
He was not getting better and that vet left and we saw the head vet there and he said that there was nothing else he could do for him so we took him to the world renowned teaching hospital in Gainesville, FL (Univ of FL Vet Hosp) and he was seen there and when they tried to take his temperature our dog, who has never shown signs of aggression almost bit the lady, due to he was in extreme pain. Now, mind you he has been having trouble urinating (blood in urine) and trouble defacating. After all the testing his final diagnoses was heart murmur and prostate cancer, but that he was too far gone for chemotherapy to help. When my husband called and wrote a letter to the Ocala office the head vet called him and belittled him telling him that he was wrong and basically ***.
I called and complained to corporate only to have them call the vet that I complained about call us again and belittle us again. They convinced us to purchase their insurance package and now that we have lost our pet due to their incompetentcy they are unwilling to refund our money.
Bad company and consumers beware.
Product or Service Mentioned: Banfield Pet Hospital Pet Vaccination.