Product: Banfield Pet Hospital Optimum Wellness Plan Clear all filters (17 of 17 reviews match)
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3.7
Details
My two dogs were on their insurance plan and the payments were automatically deducted from my checking account monthly. We cancelled our pet insurance with them and moved across the state. We called today to sign back up and they said we owed them $200+ dollars and...
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1 comment
h.kitchener
#1724222

You caved and paid them? All because they insisted you owed it while you thought you didn't?

And, to preserve your credit? "Oh! the humanity!" as Herbert Morrison once uttered. Any "hit" on your credit would have been negligible.

By the way, having payments automatically deducted from your account is a very dangerous way of paying bills. Always use a credit card if you don't have checks available.

Never a debit card or similar. Herb Morrison, rest in peace.

Review
#1606623 Review #1606623 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan
Pros
  • Good pet care nice staff
Cons
  • Sent to collections
  • Sent to collections for no reason
Reason of review
Problems with payment
Loss
$190
Preferred solution
Full refund
Tags
  • Bad Wellness Plan Collections

Banfield Pet Hospital in Olive Branch, Mississippi - Being charged for remainder of year after dog has died

I've asked my wife to call and cancel my dogs' wellness plan because he had to be euthanized. I'm completely astounded that I am responsible for the remainder of the year's payments.
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1 comment
Anonymous
#1679600

Let me start off with NO, I do not work for Banfield. I used to, but not anymore and I am not a fan of them.

That being said, the WELLNESS plan is NOT insurance. When you sign the contract, it states, if you cancel before the year is up, you either pay the remainder of the months that you owe OR the services you have used (at regular price). Which ever is cheaper. The reason for that is.....again, it is not insurance.

The services included in the plan amount to more than the entire year. So let's say that you've used $800 worth of services....( that alone is more than the entire plan cost) but you've only paid for 4 months. Depending on the level plan that you are on, you've paid roughly $300 but have used $800 worth of services (office visits, blood work, vaccines, dental etc). They deserve to be paid for the services they have provided.

I know it sucks, I really do. But again; it is not insurance. They aren't charging for things that they haven't done. I truly am sorry for your loss.

I know that's hard.

I had to have my dog euthanized last year. I have been apart of hundreds of euthanasia's (I've worked in veterinary medicine for 8yrs) but even that didnt prepare me for the heartbreak when I had to euthanize my own.

Review
#1433218 Review #1433218 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Banfield Pet Hospital in Fairfax, Virginia - Billing

Yes I was told my payment for one of my dogs wasn’t due till 12/19 with my other 2 dogs in I’m showing it’s past due on 11.19 can someone please tell me why
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Review
#1407641 Review #1407641 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan

Banfield Pet Hospital in Boston, Massachusetts - Wellness plan

Am I caught up on my payments
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Review
#1387858 Review #1387858 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan
Reason of review
Problems with payment

Banfield Pet Hospital in Irvine, California - I Hate Benfield Hospital and May the Karma Got It

2.0
Details
Shortly after my cat’s complimentary check up, my cat started to eat less and eventually stop eating and drinking. We brought her back and they could not diagnose. It turned out that my cat got a very rapidly spreaded cancer that only started 2-3 months. We had to out her down. Benfield insurance department asked me to pay for the remainder annual balance. I hate benfield hospital and all its empoyees.
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Review
#1376986 Review #1376986 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan

Banfield Pet Hospital - Excellent

5.0
Details
We have been going to Banfield on Rock Road in Wichita for almost 4 years now. Dr Hellman and her staff always greet us and our dogs with smiles and friendly attitudes. The care our babies receive there is nothing short of what I would expect in the kind and caring atmosphere I have come to love. The compassion shown to our babies is above top notch. I would recommend Dr Hellman to anyone looking for a kind and compassionate veterinarian for their fur babies!
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Review
#1233956 Review #1233956 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan
Reason of review
Good customer service
1.0
Details
More then once I've called and shown up for an appointment with my dog in pain only to wait for hours or be told I could leave her in a kennel until 5 and they would get to her. When you try to make an appointment all the clinics in the city are full. I canceled her...
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Review
#1179276 Review #1179276 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan
Pros
  • If you need a wellness visit no problem come on in
Cons
  • Refused service to an injured pet too busy
Reason of review
Refusal to treat my pet that was in pain and unable to walk twice. We've paid $400 a year for 8 years for my two pets. This is out of hand and unethical. You should be ashamed.
Loss
$407
Preferred solution
Price reduction
Tags
  • Pet Hospitals
  • Poor Emergency Care
  • Petsmart Austin Tx
2.1
Details
I got my dog the wellness plan when I first got him when they sold me on all the shots he needed as a puppy and his neutering and how much money it would save me. Then when the year was up they sold me on keeping it for his shots and incase he got sick and needed some...
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2 comments
Anonymous
#1394574

When you go in for yearly check ups, do you have routine bloodwork? I sure as heck do.

The plans are preventive care plans. The bloodwork is preventive medicine to early catch diseases.

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Review
#1135345 Review #1135345 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan
Cons
  • Wasting a test to charge me again
  • Lied to about plan
  • Exploitation of finances
Reason of review
Pricing issue
Loss
$120
Preferred solution
Full refund
My dog has gotten great care at Banfield for over3 years. That being said - their customer service and billing offices are the worst. The billing office has some of the rudest people that I have ever dealt with. You cannot no way no how cancel your policy - especially...
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1 comment
Anonymous
#1472863

You need to drop the pet off early for a dental cleaning so they can be ready when the Dr comes on. Pre-op blood work ran with results ready, arm shaved with catheter placed, decal/urine sample taken, standard medications ready to go home (flea and tick, heart worm, etc).

The Dr then works with the pet to sedate into anesthesia, do the procedure, and then recover the pet. This can take many hours and is done for multiple pets a day...

Review
#1100515 Review #1100515 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan
Pros
  • Staff
Cons
  • Asked me to drop off my dog at 7am for dental cleaning
Reason of review
Problems with payment
Loss
$76
Preferred solution
Full refund

Contact Banfield Pet Hospital Customer Service

Mailing Address:
Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States
Phone:
(866) 894-7927
All Banfield Pet Hospital Contacts

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Banfield Pet Hospital - Banfield nightmare

1.2
Details
Thieves,abusive,and justfies it.
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Review
#1092272 Review #1092272 is a subjective opinion of poster.
Product
Banfield Pet Hospital Optimum Wellness Plan
Reason of review
Poor customer service