Product: Banfield Pet Hospital Optimum Wellness Plan Clear all filters (7 of 7 reviews match)
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My dog has gotten great care at Banfield for over3 years. That being said - their customer service and billing offices are the worst. The billing office has some of the rudest people that I have ever dealt with. You cannot no way no how cancel your policy - especially...
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Product
Banfield Pet Hospital Optimum Wellness Plan
I liked
  • Staff
I didn't like
  • Asked me to drop off my dog at 7am for dental cleaning
#1100515
Reply to reviews
I cancelled 2 optimal wellness plan 2 years ago, and paid the balance of my vet bills in FULL, as Banfield told me to do so.I was told to cancel the plan I would have pay the lesser of the plan balance, or the additional cost of the services recieved without discount....
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Anonymous
T Smiles

Don't blame you, for, being mad. These , so-called,caring, people, at, Banfield, should be put out of, business, for,over medicating,misdiagnosis, lack of , proper care, for ...

1.0
Product
Banfield Pet Hospital Optimum Wellness Plan
I didn't like
  • False advertising the plan
  • Billing after canceling
#1085683
Reply to reviews
First of all, while I will not deny attempts have been made to contact me, I will say that your representative ALWAYS call me when I am at work and I have explicitly told them that information and asked that they instead call my husband's number to get the bill taken...
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Anonymous
AnON

I want to start with THANK YOU for your service! I worked at banfield for 6yrs. I no longer work there, I now work at a privately owned clinic. I absolutely loved the doctors ...

1.6
Product
Banfield Pet Hospital Optimum Wellness Plan
I liked
  • Actual vets at the location i visited
I didn't like
  • Impossible customer service
  • Exploitation of finances
  • Wellness plan and treatment of pet
#1072961
Reply to reviews
If you're a former employee, they will treat you like absolute garbage.They will punish your dogs for something that happened a year prior. Never mind the worst vets in the world, they allow a lot of unlicensed people to do things they aren't trained to do. This was...
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Anonymous
Anonymous

You state they do poor med, yet you still brought your pets there? Doesn't add upSounds like they called you on your *** and you got butthurt about it. Typical nowadays, peopl...

1.1
Product
Banfield Pet Hospital Optimum Wellness Plan
I liked
  • Front counter staff
I didn't like
  • Exploitation of finances
  • Lying and theft
  • Wellness plan
#1031981
Reply to reviews
When I signed up I was able to regularly get an appointment on the the same day or the next day if my dog as sick. That is no longer the case. Typically now it takes 2 weeks to get an appointment which is totally worthless if you have a sick dog. Instead of an...
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Anonymous
Anonymous

Sadly, you aren't the first person to complain about the lack of appointments. I worked there for almost 6yrs and at the end of my working there, it seemed we were overbooked ...

Product
Banfield Pet Hospital Optimum Wellness Plan
#864907
Reply to reviews
I called and said my dog hurt her leg. I called and said I was on my way in. I wasn't sure if she had a stroke or jumped off the bed and hurt her leg. They told me they would not see her because they were not an emergency hospital. I asked if I could just bring her in...
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Anonymous
Anonymous

Silverdale tried the same thing with us, and told us they couldn't see our dog, because they had no available appointments. We showed up with our dog anyway, and they had no ...

Anonymous
Anonymous

Banfield isn't an emergency hospital. They don't have the staffing or equipment to deal with emergencies. In order to see your pet that day they would have needed to cancel ...

3.0
Banfield Pet Hospital Kingston, Washington
Product
Banfield Pet Hospital Optimum Wellness Plan
I didn't like
  • Refusal to see my pet
#864435
Reply to reviews

Banfield Pet Hospital - Banfield nightmare

#1092272
1.2
Details
Thieves,abusive,and justfies it.
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