Product: Banfield Pet Hospital Optimum Wellness Plan Clear all filters (0 of 12 reviews match)
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We have been going to Banfield on Rock Road in Wichita for almost 4 years now. Dr Hellman and her staff always greet us and our dogs with smiles and friendly attitudes. The care our babies receive there is nothing short of what I would expect in the kind and caring...
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5.0
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Banfield Pet Hospital Optimum Wellness Plan
#1233956
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More then once I've called and shown up for an appointment with my dog in pain only to wait for hours or be told I could leave her in a kennel until 5 and they would get to her. When you try to make an appointment all the clinics in the city are full. I canceled her...
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1.0
Product
Banfield Pet Hospital Optimum Wellness Plan
I liked
  • If you need a wellness visit no problem come on in
I didn't like
  • Refused service to an injured pet too busy
#1179276
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I got my dog the wellness plan when I first got him when they sold me on all the shots he needed as a puppy and his neutering and how much money it would save me. Then when the year was up they sold me on keeping it for his shots and incase he got sick and needed some...
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Anonymous
Anonymous

When you go in for yearly check ups, do you have routine bloodwork? I sure as heck do.The plans are preventive care plans. The bloodwork is preventive medicine to early catch ...

2.1
Product
Banfield Pet Hospital Optimum Wellness Plan
I didn't like
  • Lied to about plan
  • Wasting a test to charge me again
  • Exploitation of finances
#1135345
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My dog has gotten great care at Banfield for over3 years. That being said - their customer service and billing offices are the worst. The billing office has some of the rudest people that I have ever dealt with. You cannot no way no how cancel your policy - especially...
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Anonymous
Scott

You need to drop the pet off early for a dental cleaning so they can be ready when the Dr comes on. Pre-op blood work ran with results ready, arm shaved with catheter placed, ...

Product
Banfield Pet Hospital Optimum Wellness Plan
I liked
  • Staff
I didn't like
  • Asked me to drop off my dog at 7am for dental cleaning
#1100515
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Banfield Pet Hospital - Banfield nightmare

Thieves,abusive,and justfies it.
1.2
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Banfield Pet Hospital Optimum Wellness Plan
#1092272
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I cancelled 2 optimal wellness plan 2 years ago, and paid the balance of my vet bills in FULL, as Banfield told me to do so.I was told to cancel the plan I would have pay the lesser of the plan balance, or the additional cost of the services recieved without discount....
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Anonymous
T Smiles

Don't blame you, for, being mad. These , so-called,caring, people, at, Banfield, should be put out of, business, for,over medicating,misdiagnosis, lack of , proper care, for ...

1.0
Product
Banfield Pet Hospital Optimum Wellness Plan
I didn't like
  • False advertising the plan
  • Billing after canceling
#1085683
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First of all, while I will not deny attempts have been made to contact me, I will say that your representative ALWAYS call me when I am at work and I have explicitly told them that information and asked that they instead call my husband's number to get the bill taken...
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Anonymous
AnON

I want to start with THANK YOU for your service! I worked at banfield for 6yrs. I no longer work there, I now work at a privately owned clinic. I absolutely loved the doctors ...

1.6
Product
Banfield Pet Hospital Optimum Wellness Plan
I liked
  • Actual vets at the location i visited
I didn't like
  • Wellness plan and treatment of pet
  • Impossible customer service
  • False advertising the plan
#1072961
Reply to reviews
If you're a former employee, they will treat you like absolute garbage.They will punish your dogs for something that happened a year prior. Never mind the worst vets in the world, they allow a lot of unlicensed people to do things they aren't trained to do. This was...
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Anonymous
Anonymous

You state they do poor med, yet you still brought your pets there? Doesn't add upSounds like they called you on your *** and you got butthurt about it. Typical nowadays, peopl...

1.1
Product
Banfield Pet Hospital Optimum Wellness Plan
I liked
  • Front counter staff
I didn't like
  • Wellness plan
  • Lying and theft
  • Exploitation of finances
#1031981
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When I got there they said my cat was too agitated to examine. I have been on their wellness program as a client and customer( with the same cat ) for 14 years. They told me to bring the cat in in about a week later at 7:30am and I did. They called me the day before...
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2.1
Product
Banfield Pet Hospital Optimum Wellness Plan
#968284
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My dog had a heart murmur, we took her to the vet to Banfield Pet Hospital in Petsmart and they told us we'd be better off getting the plan because there really was no way of knowing how often she'd have to go to the vet or what she'd need and that this would be much...
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1.6
Product
Banfield Pet Hospital Optimum Wellness Plan
#958713
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