This organization only purpose seems to be to extract as much money as possible from pet owners. Especially if your pet is ill. All other functions are secondary, bottom of the list is customer service. Medications are over priced, and the staff can't be bothered to fill a phoned in refill until you are standing in front of them. That is if you can get them off the phone.
The "Pet Care Plan" is a ripoff. Every thing our dog needs is extra.
Appointments are a joke and no one takes any responsibility. There seems to be NO management, at least no one that would talk to me about my concerns
DO NOT TAKE YOUR PETS TO THE PASADENA BANFIELD PET HOSPITAL
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