Being a first time puppy owner I wanted the best for my pet. After seeing the financial burden of having a puppy struggling with Giardia and a sensitive stomach I decided to get pet insurance.
Banfield yeses you to death when you sign up gives you a great deal and the insurance even covered my puppies spaying ! I thought I'd got the best thing. Little did I know after I was no longer a new patient they threw me on the back burner. Getting an appointment at ANY Long Island location is impossible.
My puppy was not eating had a swollen stomach and uncontrollable loose stools so being concerned I called to try and get an appointment (on Monday) they could not see me until Friday. And I called 4 Banfield hospitals. After calling corporate and getting in touch with the manager they found time to get me in but told me that I would probably have to sit there and wait for a half an hour even though I had an appointment. Which would not have been an issue if it was on the same day I called.
But they couldn't even get me on that day it had to be two days later. To me and I think every concerned pet owner this is unacceptable and I will never get a plan with them again. Thankfully my puppy is okay now but no thanks to them.
Please beware the Banfield charm. They are overbooked, have long waits with doctors who rush in and out and you will never be able to get the appointment you need in the event of an emergency.
Reason of review: Bad quality.