DONT GO TO BANFIELD | Banfield Pet Hospital in District 14, Louisiana

Everytime I go to the confirmed appts. I have to wait up to a hour and a half . they always want me to come back later . and just all around NOT happy with the service or the staff there. I want the plan canceled ASAP...I have found another Vet to take care of my Dog....I have block any monies that would be taking out of my account. And why is it so hard to get someone on the phone ...called every number yall have listed and everyone of the said the same thing 115 minutes wait ...DO YALL NOT HAVE PEOPLE ANSWERING THE PHONES ANOTHER reason Im canceling my wellness program
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Review
#1752928 Review #1752928 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Cons
  • Staff lying
1.0
Details
My mother and I have been Banfield Wellness Customers for approximately 9 yrs. Between us we have spent MANY thousands of dollars at your clinics, for many pets. We live 24 miles, one way, from the nearest clinic. Then, I work 32 miles in the opposite direction, as a...
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1 comment
Machele
#1783075

Remember who you are dealing with---unskilled people with limited abilities who are, no doubt a product of the public schools in this country. Plus, they have no real stake in the business they work in and could care less about customer retention or a pet's health. Best to find another place to take your pets in the future.

Review
#1718252 Review #1718252 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Cons
  • Customer service and appointment policy
Reason of review
Poor customer service
Preferred solution
Get rid of rude reception staff and be more flexible when someone is less than 10 minutes late. And be released from my current wellness plan(s)

Awesome Veterinarian Hospital | Banfield Pet Hospital

5.0
Details
Awesome Veterinarian Hospital - Banfield Pet Hospital
I tell as many people as possible about Banfield because they’ve been so awesome to my pets. I’ve been using them for the last 6 years and if I had known about them sooner my little Maltese Maddie would still be alive. I’m a single mom and they know I’m on a plan because it’s less money and I still get a kind loving
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Review
#1678301 Review #1678301 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Pros
  • Vet who took care of me originally
Reason of review
Good quality
Tags
  • Best Veterinary Hospital
1.0
Details
THE BANFIELD EXPERIENCE HAS FOREVER CHANGED MY LIFE. First of all you must know my fur baby was everything to me. My baby meant more to me than just a fur baby. He was the first one to ever show me unconditional love, he was the one that made me feel like I had a...
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Review
#1665378 Review #1665378 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Cons
  • Death sentence they gave me
Reason of review
The death of my baby
Loss
$666666
Preferred solution
Making sure no one else ever goes to Banfield
Tags
  • So Bad You Dont Deserve A Tag
1.6
Details

Update by user Sep 10, 2019

Should really go over price options with clients.

Update by user Sep 10, 2019

I have to go back this week. Not looking forward to paying more for an ear infection. Not happy after paying 50.00 a month for their wellness plan and paying a fortune for every signal thing the puppy needs.

Original review posted by user Sep 10, 2019

now have to go back this week and they have to do the second part of this Bilateral procedure. the assistant told me that I could get ear drops but the dog would move around too much. this is now going to cost me anther 300.00 total 500.00 for a simple ear infection...
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Review
#1649580 Review #1649580 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Pros
  • Nice acting vet
  • Many locations
Cons
  • Not worth the money
  • Exploitation of services
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
Price reduction
Tags
  • Communication
1.2
Details
Veterinary Mail practiced killed my dog. I took my service dog in one morning for emergency illness the doctor misdiagnosed it is infected intestines and Senti us home. Eight hours later the symptoms became much worse and I took her to the emergency vet clinic and the...
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1 comment
Anonymous
#1736334

While banfield should have seen the infection on xrays, they are not the only ones to blame. Pyometras only happen in unspayed females, you chose to keep your dog intact.

Your choice has consequences. I'm sorry for your loss.

Review
#1629614 Review #1629614 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Cons
  • Exploitation of finances
  • Not treating cause of health problems
Reason of review
Not as described/ advertised
Loss
$100000
Preferred solution
Retribution

Elderly disabled fur baby not helped | Banfield Pet Hospital in Spring, Texas

1.0
Details
We took a rescue that had a horrible worsening cough to Banfield. We were 15 mins late and were not allowed to see vet to ask questions or wven for the visit. My son did not understand what the vet explained when they called. When we returned to pick up we were again not able to talk to the vet. We were sent our way with dewormer and the receptionist telling us to log in the next day and make a profile to see the note. Til this day there are no notes and the 10-15 yr old rescuse that is almost completely blind and hard of hearing, still has problems with that cough that at times worsens.
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Review
#1575563 Review #1575563 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service

Harassment | Banfield Pet Hospital in Joplin, Missouri

1.6
Details
They dont care if your pet dies but if you miss one payment on accident they harass you and call you names. They called me to set up appointments for my dead dog over 40 times, they called me 17 times in one month. After having " Do not contact" put on my account they still keep calling
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Review
#1536663 Review #1536663 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Bad quality

STILL PISSED OFF | Banfield Pet Hospital

still no refund on the revisit I had to have for my cats infected ear.
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Review
#1512103 Review #1512103 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Return, Exchange or Cancellation Policy

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Charged for services they did not perform | Banfield Pet Hospital

2.0
Details
I took my pug in around closing time for a nail trim and anal gland cleaning. Only the nail trim was done but I was charged for both services. No one from there will return my calls
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Review
#1510606 Review #1510606 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service