Update by user Jan 31, 2016
I'm unsure why it posted the location that it did, but that is not even close where I am located.
I promise that I am not blaming or bashing anyone. I just see alot of confusion and complaints about the plans and reactions to preventions that I wanted to clear up.
If you didn't find a resolution at the banfield you had a bad experience at, I hope you try a different location.
As I said, the staff can greatly range personality wise.
If don't want to try another location or give your current banfield another chance, I truly hope that you found a vet that you love. The most important thing is finding a vet you love and that you trust with your pet.
Original review posted by user Jan 29, 2016
So I have noticed 2 common things people are complaining about when it comes to Banfield.
1. Wellness Plans- These are NOT insurance. People really need to read what they sign. It specifically states they auto renew each year. If you dont want to continue after the year, then call the hospital and they will give you the wellness plan relations team phone number. The reason for auto renewing is so people don't have to pay the membership fee again, and pets need ongoing care. If you cancel before the year is up, for WHATEVER reason, including a pet passing away, they have you pay the remainder of the months you owe or the services you have already used, whichever is CHEAPER. Again, its not insurance its a preventive care package. Lets say you have used $600 or more in services but have only paid 3mo of payments ($100), How is that fair to them? They are not charging for services you haven't used.
2. Firsrshield & Firstshield Trio- A pet can have a reaction to any prevention, medication, vaccine etc. If a pet has a reaction to something, it does not mean it is a bad product. It means that your pet is sensitive or allergic to an ingredient in the prevention, and you should find a different one to use on your pet. Reactions cannot be predicted. Every flea prevention out there has complaints about reactions. Hartz brand is well KNOWN for killing pets or making them really sick and causing seizures.
Okay. Now that I've went over the most common complaints.
If you have a bad experience at one Banfield, please do not blame them all. Yes, they have the same policies but the staff greatly ranges at each location. There are bad vets/vet techs/vet receptionists everywhere, not just Banfield. But a majority of the Veternarians and support staff, truly care about the well being of your pets and not the money. Vet offices cannot treat every pet who's owner cant afford care, for free. They are a business and if they treated every pet for free who's owner couldn't afford it, they wouldnt be able to keep their doors open. We don't have the government funding that human hospitals have. I wish we did! Most vets, even private clinics, don't do payment plans because even then, people still didn't pay.
What kills us veterinary staff the most is when people bring in extremely sick pets that have something that could have easily been prevented with vaccines, prevention, or a spay/neuter etc
At some point, people really need to start holding owners accountable, not the Veternarians. If you can't afford basic care and have a little wiggle room for unexpected visits, then you should wait to get a NEW pet until you can. Pets are a luxury not a right.
The doctors at my Banfield are exceptional. They truly care about the well being of the pets, and the owners as well. There are people who drive 2+hrs to come see us. We can't help set prices, but we help wherever we can. A few times, we've helped people get medications for a sick pet, with money out of our own pockets. They will never put anything on a treatment plan that they don't think the pet truly needs. Pretty much every staff member at my location, including the vets, have taken home abandoned animals and cared for them with money from our own pockets, then found them amazing homes.We may get a discount, but it's not much and it isn't free.
So many people say vets order "unnecessary tests". That is not true. If a pet was sick, and those tests arent offered and something happened to the pet that the tests could have caught, then you would complaim about that. Its a lose lose situation for Veternarians.
If you have a bad experience at a Banfield location, then please call and speak with the manager. Calmly express your concerns. If you don't get a resolution, then try a different location. Like i said, the staff greatly ranges.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: Good customer service.