Chicago, Illinois
Not resolved

Horrible staff,

Refused to touch my cat, because she was anxious and somewhat aggressive, basically due to not knowing these people, wanted to charge me outrageous fees for putting her to sleep just to give her basic yearly vaccines. I was told that was the only way they could treat her, vaccinate her.

I refused and room her to another vet, she showed the same anxious behavior and they handled her like pro's, by wrapping her in a blanket and treating her. I would think Banfield would have done the same, being animal professionals, hmm, not good!

Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.

Reason of review: Poor customer service.

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