Scams, appalling business practices. Awful.
They told my disabled client he would be getting a free vet appointment. Such a lie. They tried to charge him $101.97 when we were there. They said the free appointment was only with a coupon found online.
No one said that on the phone. They also never told him that it would cost $18.95 for a rabies shot before they'd see the cat. They told him that to swab his cat's ear it would cost $34. It cost $38.67 and then another $3.40 to dispose of medical waste.
They attempted to sell him their wellness plan. This is just another way of scamming people. It is an absolute waste of money with tons of small print. When you just do a little bit of basic math it's clear how much of a waste it is.
When he said no they tried to convince me that it's worth it. I pointed out every flaw with the plan, it's not like they stopped trying though. They tried to get him to pay with a credit plan after that (which is a whole new kind of scam). His total at that point was still under the minimum finance amount.
I wondered how that was possible big discovered this morning when I tried to get some meds for the cat online. Turns out, cat meds need written prescriptions. It also turns out that they won't write prescriptions at Banfield. You have to buy all the meds there.
They mark up one med by 548% and the other by 50%.
If you have the time and money to deal with this, go for it. If not, steer clear.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: Problems with payment.