Had a very sick puppy, they seemed to care very much. Sadly they didn't have the skill or knowledge about how to treat her.
Unfortunately after seeing a specialist and an er visit we had to put our 4.5 month old puppy down. What upset me was the fact that they are still making us pay the wellness plan for an animal that is deceased. They told us we used too many visits and that we had no choice but to pay. But yet in the plan it says visits are free.
So then they claimed that it's bc they had to run all kinds of tests, but we paid out of pocket for everything that wasn't covered. So yea, not happy.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: Bad quality.