I have had my dog on the maximum wellness plan for two years. Recently, I took her in to check on a minor limp, and they prescribed four medications (without even confirming why she was limping).
Within a few days, she was completely paralyzed. I sent them a video and requested to bring her in for an emergency visit. They couldn't be bothered to squeeze her in...at any of the numerous locations nearby. On my own, I took her off the meds, and she completely recovered.
Banfield never even bothered to call and check up on her for a problem that they obviously caused.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Poor customer service.