Jacksonville, Florida

I have had my dog on the maximum wellness plan for two years. Recently, I took her in to check on a minor limp, and they prescribed four medications (without even confirming why she was limping).

Within a few days, she was completely paralyzed. I sent them a video and requested to bring her in for an emergency visit. They couldn't be bothered to squeeze her in...at any of the numerous locations nearby. On my own, I took her off the meds, and she completely recovered.

Banfield never even bothered to call and check up on her for a problem that they obviously caused.

Not impressed.

Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.

Reason of review: Poor customer service.

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