I purchased First Shield Trio for my dog at Pet Hospital. The Dr.
On staff applied the first month's dosage. Since that, my dog scratched more often. I went back 2 weeks later to ask for a refund and same Dr. Told me to give it time and tried to get me to buy unrelated services for my dog.
I then applied the 2nd month's dosage before the time was due to see if it would work, but my dog kept scratching. Finally, I bathed my dog myself and pulled at least 37 fleas. She has now stopped scratching. Since the bath, I've called and also gone back to Banfield asking for a $60 refund of this Trio and I even took the dead fleas with me to show them my dog "did" have fleas and their product didn't even slow them down.
But they keep telling me they cannot refund me because i've used 2 month's worth of the product. And they keep telling me i need to also treat my house, my dog's bedding to which i've replied, Yes, i've since bombed n sprayed and vacuum every couple of days. But First Shield Trio has not killed any fleas on my dog at all. It doesn't do what it says it does, but Banfield won't refund me.
What should i do? This is just wrong.
Product or Service Mentioned: Schuyler First Shield Trio Flea Control.
Reason of review: Bad quality.