Update by user Mar 23, 2016
So I just spent quite a bit of time reviewing the reviews on Banfield Pet "hospital" to employees that admitted they were employees Kudos to you for your honesty! But the reviews of Banfield are overwhelmingly Bad and from personal experience I am with them.
I responded to a comment from Banfield asking me to call in, which I did. I spoke with a very sympathetic young woman. The outcome was the same. Pay the remainder (174) of the account balance.
How about Banfield deducting the $174 from the $2000 I spent at Tufts to save my beautiful cat and send me a check for the difference? Ha Ha
Your turning me over to a collection agency speaks volumes to me of the concern. Its not the money for me its the principal. I have spent 174 dollars on lottery tickets but at least there I have a chance.The Vet was "spoken to" ?
Really did that ease my cats suffering or my despair? NO it did not. You may have qualified vets somewhere but I imagine they move on quickly.
I stand by my original post. BAN BANFIELD!
Update by user Feb 09, 2016
Banfield contacted me and put me in touch with their client care team. I spoke with a woman who was very sympathetic and said she would look into the incident. not a word in over a month.
Original review posted by user Jan 14, 2016
Banfield took my money for 7 years then 10 days after a Comprehensive well being check my cat had a stroke. Banfield said to bring him right in and left me sitting for over an hour while the vet clipped a dogs toenails!
what the heck do they consider comprehensive? They never checked his blood pressure. After an hour I drove 35 minutes to another(Real) animal hospital my cats blood pressure was 240!! $2000.00 later my cat was released and is now doing better.
Banfield has been attempting to extort $170.06 from me for what they consider the balance of the wellness plan....Only good for animals that are well. Buyer Beware
LauraL wrote the review because of bad quality at Banfield Pet Hospital and attached a photo. Reviewer claimed that he or she lost $2000 and wants Banfield Pet Hospital to offer any options to resolve the issue.
The most disappointing in user's experience was wellness plan and treatment of pet, awful veterinary and exploitation of services. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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