On May 8th, I took my cat in for a dental and since he was going to be sedated I requested a bath and his backend to be shaved cause he is a long-haired cat. MInd you, I often shave his backend myself cause after 14 years he is quite used to it.
I am pissed because I was NOT informed by the receptionist that BANFIELD PET HOSPITAL would consider the two grooming procedures separate charges. I was charged $43.00 for my cat's butt hair to be trimmed. I suppose in all honesty it is somewhat my fault. Afterall, during his last yearly visit I asked if one of the Tech's could shave his butt and she ran the clipper straight over his anal cutting him.
I contacted Banfield's corporate office on May 10th and was told the issue would be resolved in 5 days. As of today's date, May 22, 2012 the issue has NOT been resolved. This butt hair clipping left my cat's butt red and inflamed for days and he was also having severe runny bowel movements.
HOW CAN I CUT MY CAT'S BUTT HAIR FOR THIRTEEN YEARS AND NOT ONCE HAVE I EVER CUT HIM, NOR HAS HE EVER HAD AN INFECTION BECAUSE OF IT? In my opinion, I should NOT have been charged an additional $43.00 (which they stated on my bill as a medical procedure) and all monies should be returned rightfully back to me.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.