Had been with Banfield in their Dallas,TX location for a good 6+ years and was very happy with them. Our dog was on the wellness plan and was relieved to find a location close to us when we moved to Houston, TX. The location at: 140 FM 1960 Road East
Houston, TX, 77073 needs some work.
At this point our dog was getting up there in age, almost 13 years old and showing a low of health problems. He was going blind in one eye, and developed cancer and was very lethargic and in a lot of pain as towards the end, we couldn't even touch him without him snapping at us because everywhere we touched was sensitive to him. After much deliberation and discussion with the hospital, they suggested he be put down as he wouldn't be strong enough to survive any medical procedure and even then those procedures would not help him very much.
If you've ever had to put a pet down, you know the emotions: sadness, anger, guilt, remorse, shame, amongst a hundred others swirling in your brain. Banfield said they could do the procedure to put him down at their location. I didn't even go, I did not think I would be able to handle it, and I still can't.
Lo and behold, the next month, my wellness plan is still being charged for my dead dog that THEY put down. One would think there would be some kind of flag in a file - something like "pet deceased, stop wellness plan". They asked why I wanted to stop the wellness plan, um, because my dog is dead, put down by you and this very location. I called in and asked about it and they said, "well you didn't call corporate to cancel".
Ok at this point, pretty pissed because they are charging me for the upcoming month of their wellness plan. I said, ok, so it's my fault for not calling in I guess, but how about now that you know my dog is dead, you refund me my money back and stop charging me. NOPE! They inform me that my bill is on a cycle and I need to pay for TWO MORE months before I can cancel.
ON A DEAD DOG.
This location was pretty bad, but this seems to extend to corporate. How can you force people to finish a cycle of billing of wellness plan contracts when a pet dies?
So I was forced to pay three months worth of service of a wellness plan on a dead dog. Hmm, maybe I should have let the vet stick the thermometer up my butt just to get something out of it? Seriously, think about it, being forced to pay for the remaining months of a contract when a dog is dead, put down at your very establishment?!
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: paying for a dead animal.
Preferred solution: Stop forcing people to pay for dead animals.