I am disgusted with all the negative reviews on this site. I have reviewed a lot of them, and some of them stem from poor customer service on Banfield's part. The vast majority of the complaints, however, are made by ignorant people with no training in veterinary medicine who don't understand the nature of diagnostic testing or medical treatment. The goal of every veterinary clinic is to provide the best care for any animal, and sometimes the BEST care is out of people's price range. That's typically when people complain that Banfield is "trying to rip them off." I work at a Banfield (and I've also worked in private clinics) and I can tell you that people get upset when they are expected to pay for testing to see what is wrong with their dog. Does your doctor give you medication without testing? If the problem is not diagnosable at sight, the answer is no. Blood tests, x-rays, etc may be needed before the cause of the problem can be determined. And even then, sometimes the problem is elusive. That has nothing to do with the competency of the vet, some diseases are just difficult to diagnose. I can't tell you the number of times people have come in with a limping dog with a swollen leg, but then refuse to pay for x-rays. If you were in excruciating pain and your arm swelled up like a balloon, would you turn down an x-ray?
Most people complaining on this website complain that the tests and procedures done on their pet were unnecessary or inappropriate. This drives me crazy. People do about 5 minutes of research on google and think that that equates to 4 years of veterinary school and years of experience. Ridiculous. As if you know more than your vet. Give me a break. I've read a lot of the complaints on this site, and disagree with most of them. In most cases, the vets followed protocol. I've worked as a tech for years in both private and Banfield clinics, so I know what a vet is going to recommend given certain symptoms.
I can tell you that all their employees are well trained. Take a look at their website. They usually only hire employees with either training in veterinary assisting or an RVT, or a bachelor's degree. In addition, every employee has to complete many online courses designed by Banfield to ensure adequate training.
If you don't like the fact that Banfield is a corporation, then go find a private practice, but don't accuse Banfield's vets and techs of only caring about money. We are all in this business because we care. Please do your research and think twice before accusing us otherwise.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.